SKG Consulting Inc
CRM Solution Architect, Patient Support Services
SKG Consulting Inc, New Vernon, New Jersey, us, 07976
Ready to push the limits of whats possible? Join our company in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
We are seeking a skilled, hands-on CRM Solution Architect to join our team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization. The role involves collaborating with cross-functional teams, understanding business requirements, and architecting scalable and robust solutions tailored to the unique challenges of the patient services domain. Your proficiency in designing Salesforce Health Cloud solutions and knowledge of relevant technologies such as Data Warehousing (Snowflake), ETL pipelines and cloud platforms will be key to your success in this role.
Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve peoples lives. Were also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible.
Ready to get started? This job can be located in either Morristown, NJ, or Cambridge, MA, and is a Hybrid job with 3 days/week in office. Main Responsibilities
Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms. Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement. Ensure alignment with Enterprise architecture strategy and adherence to governance standards. Translate business and technical requirements into an architectural blueprint and design specifications. Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.). Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain. Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies. Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges. Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations. Conduct hands-on Proof of Concepts (PoCs) to verify solution feasibility and present outcomes to stakeholders. Streamline and simplify existing patient solution architecture, deliver reusable services, enhance system performance, and identify cost-saving opportunities. Proactively identify and share/re-use existing components where possible. Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions aligned with business processes. Identify and communicate risks related to application implementation. Work with project management to review and mitigate architecture-related issues during project lifecycle. Create and maintain architecture artifacts, diagrams, and documentation, updating as necessary. Provide expert knowledge of technical and application architecture to development teams. Create and maintain architecture roadmaps aligned with business needs. Manage workload and deliver on milestones and deadlines. Communicate project progress and significant changes effectively with team members. Safeguard the confidentiality of protected health information (PHI) by adhering to security and privacy standards. Ensure alignment of Patient Services Agile Dev/Ops with architecture standards. Stay current with industry trends and evaluate emerging SFDC technologies. About You
Key Qualifications: 5+ years experience in architecting solutions using Salesforce OmniStudio, with expertise in integrations, OmniScripts, and Data Raptors. Bachelor's degree in a relevant field. Salesforce certified Application and System Architect preferred. Experience in designing, developing, and optimizing Salesforce HealthCloud applications, understanding FHIR data, privacy, and security. Excellent communication skills for technical and non-technical audiences. Ability to translate requirements into technical solutions aligned with business goals. Experience with consumer or patient-facing technologies and compliance with GxP, HIPAA, GDPR. Knowledge of encryption, data masking, and anonymization techniques. Detail-oriented, customer-driven, and collaborative across time zones. Strong knowledge of cloud-native technologies and API strategies. Experience with agile development methodologies as a Solution Architect. Nice to Haves: Understanding of life sciences/pharma industry data architecture. Experience with SF technologies like Marketing Cloud, Veeva, Service Cloud Voice, and Advanced Therapy Management. Experience with AWS, Azure, Snowflake, PowerBI/Tableau, AI/ML, Source Code Management, and DevOps tools. Why Choose Us?
Join a supportive, innovative team to bring science to life. Opportunities for growth and international mobility. Comprehensive rewards and benefits, including healthcare, wellness, and parental leave.
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Ready to get started? This job can be located in either Morristown, NJ, or Cambridge, MA, and is a Hybrid job with 3 days/week in office. Main Responsibilities
Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms. Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement. Ensure alignment with Enterprise architecture strategy and adherence to governance standards. Translate business and technical requirements into an architectural blueprint and design specifications. Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.). Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain. Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies. Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges. Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations. Conduct hands-on Proof of Concepts (PoCs) to verify solution feasibility and present outcomes to stakeholders. Streamline and simplify existing patient solution architecture, deliver reusable services, enhance system performance, and identify cost-saving opportunities. Proactively identify and share/re-use existing components where possible. Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions aligned with business processes. Identify and communicate risks related to application implementation. Work with project management to review and mitigate architecture-related issues during project lifecycle. Create and maintain architecture artifacts, diagrams, and documentation, updating as necessary. Provide expert knowledge of technical and application architecture to development teams. Create and maintain architecture roadmaps aligned with business needs. Manage workload and deliver on milestones and deadlines. Communicate project progress and significant changes effectively with team members. Safeguard the confidentiality of protected health information (PHI) by adhering to security and privacy standards. Ensure alignment of Patient Services Agile Dev/Ops with architecture standards. Stay current with industry trends and evaluate emerging SFDC technologies. About You
Key Qualifications: 5+ years experience in architecting solutions using Salesforce OmniStudio, with expertise in integrations, OmniScripts, and Data Raptors. Bachelor's degree in a relevant field. Salesforce certified Application and System Architect preferred. Experience in designing, developing, and optimizing Salesforce HealthCloud applications, understanding FHIR data, privacy, and security. Excellent communication skills for technical and non-technical audiences. Ability to translate requirements into technical solutions aligned with business goals. Experience with consumer or patient-facing technologies and compliance with GxP, HIPAA, GDPR. Knowledge of encryption, data masking, and anonymization techniques. Detail-oriented, customer-driven, and collaborative across time zones. Strong knowledge of cloud-native technologies and API strategies. Experience with agile development methodologies as a Solution Architect. Nice to Haves: Understanding of life sciences/pharma industry data architecture. Experience with SF technologies like Marketing Cloud, Veeva, Service Cloud Voice, and Advanced Therapy Management. Experience with AWS, Azure, Snowflake, PowerBI/Tableau, AI/ML, Source Code Management, and DevOps tools. Why Choose Us?
Join a supportive, innovative team to bring science to life. Opportunities for growth and international mobility. Comprehensive rewards and benefits, including healthcare, wellness, and parental leave.
#J-18808-Ljbffr