Inizio Partners
About the job VP, CX Transformation (CCaaS) Job DescriptionOverall, 15 years of experience and Min 8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deploymentsExperience in handling large accounts, stakeholder management, account planningResponsible to driving CX Revenue and account growth by identifying new buying centers and opportunities in client environmentBuild and maintain strong relationships with clients and help drive CX engagements with clientBe the onshore point of contact for any client escalationsWorks with offshore and internal technical teams to steer the project delivery and relationshipStrong expertise in CCaaS solutions like NICE, Genesys, AWSCertification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantageBasic Understanding of Voice Telephony(Avaya, Cisco, Genesys, AWS Connect) & Data Networks(Basics of MPLS, Internet, VLAN etc.) and Communication process is an Add-onUnderstanding of GenAI, LLMs, Systems Integration & deployment modelsExcellent communication & presentation skills are highly required.Proficient in working with cross functional teamsReady to work in flexible time zone as per client requirementEffective leadership and influencing skills in the application of CX and GenAIBasic QualificationsBachelor's degree in computer science, Linguistics, or related technical fieldAt least 5 years' experience in CX Solution Architect role10+ years' experience in Account Management, Stakeholder Management