Chevrolet of Wayzata
The Ed Napleton Automotive Group is looking for our next
Customer Service Advocate
located at Napleton's Chevrolet of Wayzata, the
Customer Service Advocate
isresponsible for making the customer experience the best that it can be when working with us.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.
Potential pay starting for this role will be $19/hour.
Job Duties:
Conduct outbound calls, giving customers updates on their vehicle
Assist with resolutions for customer complaints
Contact customers regarding satisfactions surveys
Contact customers regarding their survey scores
Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically
Perform any other special duties as requested by Dealer and other Managers.
Job/Education Requirements:
High school diploma or equivalent-
required
2+ years of customer service experience -
preferred
Excellent oral communication skills-
required
Ability to communicate customers' interests needs and requests to management and sales personnel-
required
18+ years of age or older to comply with the company driving policy-
required
Benefits
Paid time off
Family owned and operated.
Health, Dental, Vision, & Life Insurance
401k
Internal Growth
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws
Customer Service Advocate
located at Napleton's Chevrolet of Wayzata, the
Customer Service Advocate
isresponsible for making the customer experience the best that it can be when working with us.
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.
Potential pay starting for this role will be $19/hour.
Job Duties:
Conduct outbound calls, giving customers updates on their vehicle
Assist with resolutions for customer complaints
Contact customers regarding satisfactions surveys
Contact customers regarding their survey scores
Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically
Perform any other special duties as requested by Dealer and other Managers.
Job/Education Requirements:
High school diploma or equivalent-
required
2+ years of customer service experience -
preferred
Excellent oral communication skills-
required
Ability to communicate customers' interests needs and requests to management and sales personnel-
required
18+ years of age or older to comply with the company driving policy-
required
Benefits
Paid time off
Family owned and operated.
Health, Dental, Vision, & Life Insurance
401k
Internal Growth
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws