Cornerstone Building Brands
Field Service Technician
Cornerstone Building Brands, Sacramento, California, United States, 95828
Field Service Technician
Full-time Shift: Day Shift Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. This position is for the Sacramento, CA area. This Technician must have glass glazing experience. DUTIES AND RESPONSIBILITIES Responsible for completion of all service requests in assigned territory Perform field repairs, glass replacements, operational adjustments and repair Conduct field evaluations and inspections Provide documentation on work performed for each service call Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival Work closely with service scheduler providing feedback on complete and incomplete service requests Document requirements for follow-up appointments Assist in the scheduling of follow-up appointments Provide technical feedback Document information gathered in the field regarding operational and design deficiencies Provide recommendations for modifications Operate 1 ton truck in a courteous and safe manner Maintain parts inventory in assigned service vehicle Monitor supply levels of parts and materials, restock as needed EQUIPMENT PROVIDED Tools, Equipment, PPE will be provided Mobile Phone Assorted hand and power tools 1-ton Box Van Glass cup Steel toed Safety shoes Uniform Shirts Safety Gloves and glasses 3 to 5 years of working experience as a service technician for similar window and door manufacturers. Must have a valid class 5 driver's license and clean driver's abstract. Able to work in all inclement weather conditions. Able to work off ladders and scaffolding. Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Full-time Shift: Day Shift Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. This position is for the Sacramento, CA area. This Technician must have glass glazing experience. DUTIES AND RESPONSIBILITIES Responsible for completion of all service requests in assigned territory Perform field repairs, glass replacements, operational adjustments and repair Conduct field evaluations and inspections Provide documentation on work performed for each service call Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival Work closely with service scheduler providing feedback on complete and incomplete service requests Document requirements for follow-up appointments Assist in the scheduling of follow-up appointments Provide technical feedback Document information gathered in the field regarding operational and design deficiencies Provide recommendations for modifications Operate 1 ton truck in a courteous and safe manner Maintain parts inventory in assigned service vehicle Monitor supply levels of parts and materials, restock as needed EQUIPMENT PROVIDED Tools, Equipment, PPE will be provided Mobile Phone Assorted hand and power tools 1-ton Box Van Glass cup Steel toed Safety shoes Uniform Shirts Safety Gloves and glasses 3 to 5 years of working experience as a service technician for similar window and door manufacturers. Must have a valid class 5 driver's license and clean driver's abstract. Able to work in all inclement weather conditions. Able to work off ladders and scaffolding. Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.