White House Black Market
Assistant Store Manager - White House Black Market
White House Black Market, Shreveport, Louisiana, us, 71150
Overview
Assistant Store Manager - White House Black Market at 6535 Youree Dr, 106, Shreveport, LA. Lead with our fashion-obsessed team, focused on creating a styling and social experience that makes women feel beautiful. The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. Responsibilities
Analyzes sales reports and KPIs to determine business needs; partners with the Store Manager to execute in-store business and sales strategies. Establishes and communicates clear expectations; holds the store team and themselves accountable for achieving brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees operational activities such as scheduling, shrink audits, inventory, opening/closing duties, time sheet review, and merchandise flow processes. Performs financial activities in accordance with policy, including cash handling, price changes, and merchandise handling; ensures register transactions are accurate. Ensures compliance with laws, loss prevention policies, procedures, and controls; conducts associate training to reinforce proper controls. Manages inventory receipt/dispatch, daily replenishment of floor merchandise, and physical inventories. Maintains visual presentation, organization, and facility maintenance representative of the Brand. Develops a high-performance culture and motivates the sales team to meet sales and productivity goals. Trains and coaches the selling team on product knowledge and customer service both on-line and in-store. Assists with location fulfillment and selling as needed. Building High Performing Teams
Motivates and inspires the store team, modeling core values and promoting inclusivity. Promotes collaborative problem solving and effective communication to lead positive change. Seeks personal development and solicits feedback to build leadership skills. Customer Experience
Models MAPS principles and standards to provide a cohesive omni-channel experience. Utilizes product knowledge to assist customers and guide merchandise selections or locate items. Ensures prompt resolution of customer concerns and efficient register experience; stays current on policies for payments, returns, exchanges, security, and related operations. Maintains client communication through customer books, rewards programs, and customer capture signup. Talent
Assists in recruiting, hiring, and developing a high-performing team. Supports and facilitates training programs and follow-up. Coaches store team on performance and resolves HR issues in a timely manner in partnership with the Store Manager. Drives associate engagement by recognizing and rewarding outstanding performance. Ensures adherence to employment practices and policies. All other duties as assigned. This position may be found in multiple brands and duties may vary by brand. Accommodation is available for applicants with disabilities. To request accommodation during the application process, contact your local Store Manager. Qualifications
High school diploma or equivalent 2+ years of retail management experience preferred Must be 18 years of age or older Excellent communication skills (verbal and written) Ability to learn or adapt to company technology Proven customer service skills with a track record in sales and leadership Strong organizational skills and ability to multi-task in a fast-paced environment Strong leadership, training, and team-building abilities Knowledge of administrative aspects of store operations Ability to communicate with customers and staff Regular attendance and flexible scheduling, including nights, weekends, and holidays Physical Requirements
Constant walking/standing 67-100% of an 8-hour shift Occasional lifting up to 50 lbs. 1-33% of an 8-hour shift Frequent climbing 34-66% of an 8-hour shift Equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other protected status.
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Assistant Store Manager - White House Black Market at 6535 Youree Dr, 106, Shreveport, LA. Lead with our fashion-obsessed team, focused on creating a styling and social experience that makes women feel beautiful. The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, managing sales operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability. Responsibilities
Analyzes sales reports and KPIs to determine business needs; partners with the Store Manager to execute in-store business and sales strategies. Establishes and communicates clear expectations; holds the store team and themselves accountable for achieving brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees operational activities such as scheduling, shrink audits, inventory, opening/closing duties, time sheet review, and merchandise flow processes. Performs financial activities in accordance with policy, including cash handling, price changes, and merchandise handling; ensures register transactions are accurate. Ensures compliance with laws, loss prevention policies, procedures, and controls; conducts associate training to reinforce proper controls. Manages inventory receipt/dispatch, daily replenishment of floor merchandise, and physical inventories. Maintains visual presentation, organization, and facility maintenance representative of the Brand. Develops a high-performance culture and motivates the sales team to meet sales and productivity goals. Trains and coaches the selling team on product knowledge and customer service both on-line and in-store. Assists with location fulfillment and selling as needed. Building High Performing Teams
Motivates and inspires the store team, modeling core values and promoting inclusivity. Promotes collaborative problem solving and effective communication to lead positive change. Seeks personal development and solicits feedback to build leadership skills. Customer Experience
Models MAPS principles and standards to provide a cohesive omni-channel experience. Utilizes product knowledge to assist customers and guide merchandise selections or locate items. Ensures prompt resolution of customer concerns and efficient register experience; stays current on policies for payments, returns, exchanges, security, and related operations. Maintains client communication through customer books, rewards programs, and customer capture signup. Talent
Assists in recruiting, hiring, and developing a high-performing team. Supports and facilitates training programs and follow-up. Coaches store team on performance and resolves HR issues in a timely manner in partnership with the Store Manager. Drives associate engagement by recognizing and rewarding outstanding performance. Ensures adherence to employment practices and policies. All other duties as assigned. This position may be found in multiple brands and duties may vary by brand. Accommodation is available for applicants with disabilities. To request accommodation during the application process, contact your local Store Manager. Qualifications
High school diploma or equivalent 2+ years of retail management experience preferred Must be 18 years of age or older Excellent communication skills (verbal and written) Ability to learn or adapt to company technology Proven customer service skills with a track record in sales and leadership Strong organizational skills and ability to multi-task in a fast-paced environment Strong leadership, training, and team-building abilities Knowledge of administrative aspects of store operations Ability to communicate with customers and staff Regular attendance and flexible scheduling, including nights, weekends, and holidays Physical Requirements
Constant walking/standing 67-100% of an 8-hour shift Occasional lifting up to 50 lbs. 1-33% of an 8-hour shift Frequent climbing 34-66% of an 8-hour shift Equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other protected status.
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