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Customer Success Manager (electron microscopy science)
myGwork - LGBTQ+ Business Community, St Louis, Missouri, United States
Customer Success Manager (electron microscopy science)
Join to apply for the
Customer Success Manager (electron microscopy science)
role at
myGwork - LGBTQ+ Business Community Customer Success Manager (electron microscopy science)
1 day ago Be among the first 25 applicants Join to apply for the
Customer Success Manager (electron microscopy science)
role at
myGwork - LGBTQ+ Business Community Get AI-powered advice on this job and more exclusive features. This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Customer Success Manager
R-01322817
*This role can be remote and will travel to customer sites*
When you are part of the team at Thermo Fisher Scientific, youll do important work, like helping our customers find cures for cancer, protect the environment, or make sure our food is safe. Your work will have impact and youll be supported in achieving your career goals.
You will be a part of the Global Customer Experience team within the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific.
The Materials and Structural Analysis Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world.
How will you make an impact? The Customer Experience team supports Life Science and Materials Science customers throughout their entire experience with a focus on accelerating the customers success factors by providing sustainable solutions, throughout the complete customer journey.
As a result of our growing Services business, we are looking for a Customer Success Manager (CSM), to support the delivery of our Value-Add Services. The CSM will work closely with Sales, Applications, and R&D to create a tailored onboarding and delivery plan for each customer. CSM will monitor customer progress and act as an internal advocate removing barriers and find solutions supporting the customer to meet their goals and reach business outcomes, enhancing the customer experience.
Responsibilities
Develop positive relationships with customers by providing excellent customer service. Leverage customer onboarding meetings to set customer expectations, decide on success criteria, and understand individual customer needs. Work closely with the service and applications teams to ensure a smooth installation and training process. Work closely with sales, IT, and other departments to connect the customer with needed information and resources. Monitor and track customer progress starting at point of sale, through installation and training, and beyond. Serve as a single point of contact for customer concerns and as such an internal advocate for customer needs. Identify processes, infrastructure, and/or product changes and/or offerings that could be adjusted to improve customer experience. Up to 30% travel required, primarily in the US.
Minimum Qualifications
Advanced degree (M.S./Ph.D.) in Biological Sciences, or material science engineering or Physics; or a similar through experience. Will consider Bachelors Degree with 10 years experience. Experience interacting with customers, service engineers, product marketing managers, and R&D in an advanced technology role. Excellent teammate that can also work independently. Strong communication and inter-cultural skills.
Preferred Qualifications
High-end (Cryo-)Electron Microscopy experience (academia or industry); Comfortable working independently and leading customer relationships. Project management experience.
Compensation And Benefits
The salary range estimated for this position based in Illinois is $92,900.00$125,000.00.
This Position May Also Be Eligible To Receive a Variable Annual Bonus Based On Company, Team, And/or Individual Performance Results In Accordance With Company Policy. We Offer a Comprehensive Total Rewards Package That Our U.S. Colleagues And Their Families Can Count On, Which Includes
A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Biotechnology Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x Sign in to set job alerts for Customer Success Manager roles.
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Join to apply for the
Customer Success Manager (electron microscopy science)
role at
myGwork - LGBTQ+ Business Community Customer Success Manager (electron microscopy science)
1 day ago Be among the first 25 applicants Join to apply for the
Customer Success Manager (electron microscopy science)
role at
myGwork - LGBTQ+ Business Community Get AI-powered advice on this job and more exclusive features. This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Customer Success Manager
R-01322817
*This role can be remote and will travel to customer sites*
When you are part of the team at Thermo Fisher Scientific, youll do important work, like helping our customers find cures for cancer, protect the environment, or make sure our food is safe. Your work will have impact and youll be supported in achieving your career goals.
You will be a part of the Global Customer Experience team within the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific.
The Materials and Structural Analysis Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world.
How will you make an impact? The Customer Experience team supports Life Science and Materials Science customers throughout their entire experience with a focus on accelerating the customers success factors by providing sustainable solutions, throughout the complete customer journey.
As a result of our growing Services business, we are looking for a Customer Success Manager (CSM), to support the delivery of our Value-Add Services. The CSM will work closely with Sales, Applications, and R&D to create a tailored onboarding and delivery plan for each customer. CSM will monitor customer progress and act as an internal advocate removing barriers and find solutions supporting the customer to meet their goals and reach business outcomes, enhancing the customer experience.
Responsibilities
Develop positive relationships with customers by providing excellent customer service. Leverage customer onboarding meetings to set customer expectations, decide on success criteria, and understand individual customer needs. Work closely with the service and applications teams to ensure a smooth installation and training process. Work closely with sales, IT, and other departments to connect the customer with needed information and resources. Monitor and track customer progress starting at point of sale, through installation and training, and beyond. Serve as a single point of contact for customer concerns and as such an internal advocate for customer needs. Identify processes, infrastructure, and/or product changes and/or offerings that could be adjusted to improve customer experience. Up to 30% travel required, primarily in the US.
Minimum Qualifications
Advanced degree (M.S./Ph.D.) in Biological Sciences, or material science engineering or Physics; or a similar through experience. Will consider Bachelors Degree with 10 years experience. Experience interacting with customers, service engineers, product marketing managers, and R&D in an advanced technology role. Excellent teammate that can also work independently. Strong communication and inter-cultural skills.
Preferred Qualifications
High-end (Cryo-)Electron Microscopy experience (academia or industry); Comfortable working independently and leading customer relationships. Project management experience.
Compensation And Benefits
The salary range estimated for this position based in Illinois is $92,900.00$125,000.00.
This Position May Also Be Eligible To Receive a Variable Annual Bonus Based On Company, Team, And/or Individual Performance Results In Accordance With Company Policy. We Offer a Comprehensive Total Rewards Package That Our U.S. Colleagues And Their Families Can Count On, Which Includes
A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Biotechnology Referrals increase your chances of interviewing at myGwork - LGBTQ+ Business Community by 2x Sign in to set job alerts for Customer Success Manager roles.
Senior Client Success Manager (St Louis area)
St Louis, MO $60,000.00-$70,000.00 6 days ago St Louis, MO $72,000.00-$90,000.00 3 days ago St Louis, MO $40,000.00-$55,000.00 2 years ago Customer Service Team Leader (Front End Support Manager)
Manchester, MO $40,000.00-$55,000.00 2 years ago St Louis, MO $58,000.00-$66,000.00 2 weeks ago Customer Success Manager (electron microscopy science)
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