Desktop/Field Service Support Level 3

Job Title: Field Service Technician III Area to Cover: Aiken, SC multiple areas Duration: 6+ Months Contract to hire Job Description: The tasks include installation, configuration, maintenance, and servicing of communications systems and equipment, servers, workstations, and the associated electronic equipment at Public Service Answering Points (PSAP) in the Commonwealth . Responsibilities: Resolve operational issues in the field in coordination with the Network Operations Center by going on-site to PSAPs for technical support, troubleshooting and repair; escalating issues as needed. Provide on-call coverage (weekday nights and all day on weekends). Perform on-site preventive maintenance tasks (cleaning, inspections, and repair) for all workstations, servers, and equipment as scheduled. Support the deployment of new customer sites (PSAPs) as well as move/changes of existing PSAPs. Coordination with subcontractors Participation in construction meetings with general contractors and representatives of the customer Put together Statements of Work and Basis of Estimate for deployment and move tasks Function as the technical lead on-site and supervise subcontractor personnel during PSAP site deployments/moves Perform the installation, configuration, and testing of various electronic equipment according to the established checklists and procedures (equipment includes routers/switches, managed PDUs (Power Distribution Unit), Windows workstations, IP telephones, IP to serial converters, among others) Provide timely and accurate project status updates to the management team and the customer Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work) Maintain inventory and spare equipment stock. Participate in special projects as required. Qualifications: Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience. 3-5 years of related experience in the installation, configuration, and testing of IP networking equipment and systems. Effective communication skills. Familiarity with Windows, Linux, server virtualization, Cisco routing/switching preferred. OTHER CONSIDERATIONS INCLUDE: The work is typically performed at customer site locations, which requires proper safety precautions. Work requires some physical effort in the handling of materials, boxes, or equipment. Occasional overtime may be required as needed to support on-call or other business needs. Personal vehicle is required; company pays mileage.