System One
Field Service Technician Objective We are seeking a skilled Field Service Technician to provide specialized machinery repairs and technical support to our customers on-site. This role combines hands-on technical expertise with strong customer service skills to deliver exceptional equipment maintenance and troubleshooting services in the field. Responsibilities: Perform specialized mechanical repairs on industrial equipment at customer locations Conduct field service visits for new product installations and equipment repairs Provide technical support via telephone, online platforms, and in-person visits Troubleshoot equipment issues and educate customers on proper product usage Manage parts replacement requests and warranty claims Collaborate with engineering and programming teams to resolve system issues Document and maintain detailed service records and technical reports Participate in final product testing and quality assurance processes Follow up on technical solutions to ensure customer satisfaction Travel to customer sites as required Requirements: High School Diploma required; Technical degree preferred 2-3 years of experience in a similar industrial environment Strong mechanical and electrical troubleshooting abilities 50-60% travel for customer support Excellent deductive reasoning and problem-solving skills Superior verbal and written communication skills Ability to create detailed technical reports and documentation Experience with technical evaluation and diagnostics Strong customer service orientation Ability to work independently and as part of a team #M1 #LI-PK1 Ref: #282-Eng Pgh