Systems Engineer

JOB TITLE: Systems Engineer JOB LOCATION: Boston MA WAGE RANGE*: $50-$53 JOB NUMBER: ITS77 RFR-FY26-001 REQUIRED EXPERIENCE: 5+ years professional IT experience operating enterprise environments, including hands-on systems engineering/administration. • Microsoft Entra hybrid, SSO configuration, and application integrations. • Microsoft Intune and Defender configuration and administration. • Windows Server and desktop administration on-prem and in AWS EC2. • Network fundamentals (routing, DNS/DHCP, segmentation). • SQL Server, Oracle, and Amazon RDS fundamentals. • Working knowledge of AWS IAM roles/policies. • Backup/restore operations and DR runbooks. • Experience with ticketing/service management (ServiceNow, Jira, Freshdesk). • Excellent interpersonal and communication skills. • Ability to work independently, exercise sound judgment, and make decisions. Preferred Qualifications • Prior work in government, higher-ed, or financial services/fintech environments. • Security operations experience with SIEM and orchestration (Microsoft Sentinel, Splunk). • Experience authoring enterprise SOPs/standards and conducting technical training. • Power BI reporting for operational metrics and executive visibility. • Able to script in PowerShell and proficient with GitHub JOB DESCRIPTION CTR is seeking a Systems Engineer to join our team and ensure IT support for the organization. This position is subject to mandatory requirements issued by the Office of the Comptroller (CTR) for its employees, including compliance with CTR policies and procedures, as well as completion of assigned mandatory trainings. This position is eligible to participate in CTR's Flexible Worksite Policy. This position will ensure the reliability, security, and scalability of CTR's mission-critical platforms and infrastructure. The role designs and operates hybrid Microsoft and AWS environments, engineers automation and integrations, and leads migrations, tuning, and operational risk reduction. This position will report to CTR's Deputy Chief Information Officer & Chief Technology Officer. Specific Duties • Design, implement, and operate enterprise systems to meet availability, performance, and security targets. Monitor and tune services and dependencies. • Engineer identity and access solutions (Entra ID, SSO, app registrations, conditional access). • Administer Windows Server and desktop fleets. Manage large IP spaces and VLANs. Support core services including print, file, and name resolution. • Script and automate operational tasks and integrate systems via APIs and webhooks. • Plan and execute migrations (on-prem/cloud), including dependency mapping, runbooks and rollback. • Administer databases and data services (SQL Server, Oracle, Amazon RDS). • Implement and validate backup/restore strategies and disaster recovery (Veeam, Wasabi). • Investigate incidents and restore service under pressure, then lead post-incident fixes to prevent recurrence. • Publish SOPs/Knowledge Articles, produce clear diagrams and job aids for technical and non-technical audiences. • Collaborate with state IT partners and vendors to resolve cross-boundary issues and improve service. • Participate in project meetings and communicate results to appropriate stakeholders. • Ensure adherence to technical policies, standards, and best practices. • Evaluate existing environments, recommend, and create optimal performance standards, policies, and procedures. • At times, this position will be required to physically move equipment. The candidate should be able to lift 50 lbs or in some cases more, with assistance. • Perform related duties as assigned or required to meet team, department, and organization goals and objectives Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.