Customer Service Representative 2 Job at Volt in Madison

JOB DESCRIPTION **The position requires experience in a manufacturing environment and a working knowledge of ERP systems Job Summary: Summary of major reason this job exists. Navico Group is looking for a personable driven Order Management Associate who demonstrates ownership of responsibilities, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction. Primary Responsibilities: Majority of duties performed, but not meant to be all-inclusive or to prevent other duties from being assigned. • Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy. • Perform order validation and exception resolution such as pricing issues. • Handle any order-related issues or customer complaints promptly and efficiently. • Keep accurate records of all orders, including purchase orders and order confirmations. • To work as part of a team and deliver quality results by interacting with the customer and providing exceptional service. • Order monitoring, credits/cancellations and purchase order revisions • Follow established policies & procedures as laid out in SOP’s and other relevant process documents. • Work closely with sales, logistics, and finance teams to ensure seamless order processing. • Responsible for handling inbound customer calls/emails relating to orders, products, and services. Job Specifications: Knowledge, skills, and abilities normally required for competent performance in the job. Required Qualifications: • High school diploma or equivalent. • 2+ years in order management, customer service or related field • Familiarity with order processing systems and software, such as SAP, Oracle or CRM • Patience, empathy, and professionalism • Good communication abilities, including written and verbal • Good problem-solving skills • High degree of accuracy and attention to detail. Preferred Qualifications: • Background in supply chain, retail or manufacturing field a plus • Basic knowledge of Microsoft Office Suite Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.