Overview
Job Title: Customer Service
Department: Grocery
FLSA: Non-Exempt
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Additional Considerations (if Any): Must be 18+
Job Description:
The following responsibilities and duties are representative of the role.
Primary Duties And Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and address them by name whenever possible.
- Assists customers by: escorting them to products they’re looking for; securing products that are out of reach; loading or unloading heavy items; noting and passing along customer suggestions or requests; performing other tasks to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Weighs postal packages, runs mail through meters, and processes various mail types (certified, express, UPS, registered, insured).
- Processes Western Union orders and sells money orders; cashes payroll, personal, ADC, and Social Security checks.
- Sells hunting and fishing licenses; breaks down and puts money in utility drawers; signs on postal department, breaks down, and turns off postal register; processes paid outs; sends faxes for customers; counts the days’ coupons; processes refunds for customers and department approved refunds.
- Answers the telephone for the store using appropriate telephone techniques and uses the intercom system for paging as needed.
- Removes trash in a timely manner and maintains personal hygiene and dress in accordance with guidelines.
- Adheres to company policies and store guidelines; reports to work as scheduled and on time.
Secondary Duties And Responsibilities
- Signs on and off lottery machines; assists customers with dry cleaning where applicable; assists customers at registers as needed; sells and redeems lottery tickets; processes bottle refunds; assists in other areas of the store as needed.
- Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities And Worker Characteristics
- Ability to solve practical problems and interpret instructions; handle a variety of variables with limited standardization.
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
- Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education And Experience
High school or equivalent experience and over six months up to one year of similar or related work experience.
Physical Requirements
- Must be able to perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
- Visual requirements include distance vision and near vision with or without correction; depth perception, color vision, and field of vision.
- Physical activities include stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.
Working Conditions
This position is continuously exposed to dirt and noise. It is a fast-paced work environment with significant pressure.
Equipment Used
Fax, telephone, postal area equipment, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.
Contacts
Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.
Are you ready to smile? Apply today.