Overview
Seasonal Retail Associate position at Cherry Republic. This is a seasonal, part-time role beginning in September and running through Christmas. The role may involve serving alcohol, requiring applicants to be at least 18 years of age. Pay range and location information are provided below.
Base pay range
$15.00/hr - $16.00/hr
Job Title and Location
Job Title: Seasonal Retail Associate
Location: Glen Arbor, MI (On-Site)
Summary of Position
Cherry Republic’s Retail Associate helps to provide a quality customer service experience by assisting customers and providing overall support to Retail Management and staff. This role will be cross-trained to work in several customer-facing areas, including cashier, sales floor, and wine & soda tasting.
Because this position has the potential to serve alcohol, the Retail Associate has an age requirement of at least 18 years of age.
Responsibilities
- Assist the Retail Management as directed in accomplishing operational and customer service oriented tasks and responsibilities.
- Enforce Cherry Republic customer service expectations by example.
- Follow and enforce policies and procedures.
- Provide quality customer service with a positive attitude.
- Assist Retail Management as backup and shared ownership.
- Help with events in the store and throughout the company.
- Cash handling and Point of Sale (POS) operations.
- Monitor appearance and cleanliness of the Retail Store.
- Apply practices from CR 101 training per customer service guidelines.
- Inform customers of daily specials, sales, and Ship from Store; look for upselling opportunities.
- Ensure merchandise is clean and prepared for display.
- Maintain floor inventory and ensure the store looks full.
- Ensure promotions are accurate and merchandised to company standards.
- Ability to perform Ship from Store.
Skills You Need
- Excellent communicator with the ability to deliver superior customer service.
- Strong attention to detail.
- Organized, team player who understands Cherry Republic culture.
- Comprehensive knowledge of all cherry products sold in store.
- Ability to sell to customer needs and establish relationships with returning customers.
- Self-motivated, able to multi-task and stay detail oriented.
Supervisory Responsibilities
The Retail Associate reports to appointed store management and has no supervisory responsibilities.
Qualifications
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Language Skills
Ability to read and effectively present information and respond to questions from groups of clients, customers, managers and the general public.
Computer Skills
Knowledge of the POS system, Ship From the Store (SFTS), mail order software (R4), and the Google platform.
Reasoning Ability
Ability to communicate accurately, timely, and thoroughly to customers and staff.
Physical Requirements
On feet for long periods; ability to lift up to 25 lbs frequently; reach, bend, crouch, and use a ladder to create displays; frequent bagging and gift boxing when cashiering; occasional outdoor maintenance (e.g., snow shoveling).
Your Work Environment
The work environment may require reasonable accommodations. Retail Associates should maintain a flexible schedule and be available when needed at the store. Compliance with safety and company policies is expected.
Other Things You Should Know
Listed here are important parts of the job. The ultimate expectation is to act in the best interest of the company, following core values and policies. If you feel actions are not aligned with these principles, you are encouraged to speak up and provide feedback.