Andretti Indoor Karting & Games is hiring: Receptionist in Overland Park

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Base pay range

$15.00/hr - $19.00/hr

Overview

Andretti Indoor Karting & Games is a family entertainment center focused on delivering the absolute best in exhilarating karting on indoor multilevel tracks, immersive multi-player virtual reality simulators, arcade fun, and event spaces & restaurants. The team is growing fast, with venues throughout the US. Andretti emphasizes a work environment that supports career growth and teamwork.

Position Summary

An Andretti Receptionist is a part-time role responsible for anticipating guest needs and exceeding guest service expectations while providing a fun and exciting atmosphere. All positions assist guests in various areas and adhere to Andretti’s high standards of quality guest satisfaction.

Key Responsibilities

• Welcome visitors by greeting them in person, by email, or by telephone.
• Answer the telephone within the 2-ring guideline and follow up on missed calls.
• Check, respond and disperse voicemails or messages to the appropriate persons.
• Communicate and screen calls for department managers and other Andretti management personnel.
• Maintain office security by following safety procedures and controlling access to the reception desk.
• Perform clerical duties such as filing, faxing, photocopying and transcribing.
• Receive and sort daily mail and deliveries.
• Create and run documents using Microsoft Office Suite applications.
• Anticipate and respond to guests in a friendly and positive manner with a sense of urgency.
• Assist with guest recovery and notify the manager to ensure positive guest experiences.
• Maintain knowledge of Andretti brand, product, and policies and procedures.
• Communicate clearly and professionally with guests and co-workers.
• Work as a team to meet guests’ needs and support other departments.
• Observe, instruct and monitor guests for safety and guideline adherence.
• Attend all required department and company meetings and training sessions.
• Maintain a clean and safe work area in compliance with company policies and procedures.
• Be aware of and knowledgeable about facility emergency procedures.
• Perform opening, running, and closing duties as assigned.
• Prior guest service or hospitality experience is preferred.

Skills & Requirements

• High School Diploma or equivalent.
• The desire and ability to be pleasant, upbeat and sociable throughout the workday.
• Be able to work a varied schedule to include days, nights, holidays and weekends.

Physical Requirements

• Walk or stand for extended periods of time.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs.
• The ability to communicate quickly and accurately.
• The work environment may include bright, dim or flashing lights and loud sounds.
• Requires manual dexterity to use and operate all necessary equipment.
• Be able to understand, follow and maintain safety standards at all times.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Administrative

Industries

• Entertainment