Aria Community Health Center is hiring: Receptionist in Lindsay

Overview

Receptionist role at Aria Community Health Center (ACHC). ACHC is a Federally Qualified Health Center and licensed primary care clinic providing Family Medicine and Dental Care with additional specialists. Clinics are located across Fresno, Kings and Tulare counties.

Responsibilities

• Performs day-to-day administrative functions and general office duties including word processing, copying, scanning, faxing, answering phones and data entry.
• Provides information to ACHC callers according to Policies and Procedures; transfer calls as needed; ensures adequate phone coverage.
• Welcomes and greets patients/clients/visitors, determines purpose of visit, and directs them accordingly.
• Schedules patient flow to the clinic based on appointment arrangements to serve an appropriate number of patients.
• Screens patients for new address, new patient visits or updates registrations when scheduling; informs patients of information required at visit.
• Identifies patients without medical coverage and provides insurance options; facilitates enrollment assistance for Qualified Health Plans (e.g., Medi-Cal, Covered California, sliding fee discount, or other Medi-Cal programs).
• Follows up with patients after enrollment to confirm coverage and communicates with billing on updates to coverage.
• Adheres to ACHC safety and security policies; safeguards restricted areas, keyless entry codes, and computer passwords with confidentiality.
• Exhibits diplomacy and tact to provide excellent customer service; maintains confidentiality and privacy per ACHC policies and HIPAA.
• Maintains waiting areas, office files, and front-desk areas in an organized and neat manner.
• Informs patients of existing balances and collects data or payments as appropriate at time of visit.
• Calls patients daily to confirm next day’s appointment.
• Verifies payment method for services and assists with data entry or payments as needed.
• Uses problem-solving and conflict-resolution skills to handle patient complaints or refer to the appropriate personnel.
• Attends scheduled departmental staff and clinical meetings.
• Performs other duties as assigned.

Qualifications

• Maintains confidentiality in accordance with HIPAA standards; demonstrates diplomacy and tact; strong customer service and interpersonal skills; culturally sensitive with diverse populations.
• Intermediate to advanced phone skills; capable of effective telephone and in-person communication to serve ACHC patients effectively.
• Flexible and able to adapt to changing department needs.
• Verbal and written communication in English and Spanish is preferred; other languages desirable.
• Knowledge of basic math and modern office procedures.
• Ability to work under pressure with minimal supervision; flexible and able to handle various tasks.
• Basic to intermediate computer skills; typing minimum 45 WPM; ability to operate a 10-key calculator by touch is preferred.

Education and Experience

• High school graduate or equivalent plus six months of medical receptionist experience in a comparable healthcare setting; prior administrative/clerical experience in clinical or community-based settings is highly preferred.

Physical Requirements

• Hearing adequate for in-person and telephone duties; clear communication.
• Vision adequate for reading printed materials and computer screens.
• Aptitude for tasks requiring learning, memory, focus, categorization, decision-making, problem-solving, and information integration.
• Occasional lifting up to 20 pounds; regular bending, reaching, keyboarding, standing, walking, squatting, and sitting, with some lifting, pushing, and pulling throughout shift.

Benefits

• 403(b) and 403(b) matching
• Medical, Dental, and Vision Insurance
• Holiday Pay
• Life Insurance
• Vacation and Sick Pay

EEO Statement

Aria Community Health Center is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Aria Community Health Center participates in E-Verify.