Receptionist Job at Optum in Yorktown Heights

Overview

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Join a dynamic health care organization with hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and co-workers who share a passion for helping people feel their best. This role is with Internal Medicine, part of Optum, and has an immediate opening for a friendly, patient-focused and detail-oriented Receptionist.

Location and Schedule

Location: 355 Kear Street, Second Floor, Yorktown, NY 10598

Schedule: Monday through Friday, 40-hour work week between 8:30 am to 5:30 pm. Rotating Saturdays between 9:00 am to 3:00 pm. Schedule to be determined by the hiring manager upon hire.

Primary Responsibilities

• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• File, fax and maintain medical records
• Confirm and schedule appointments
• Answer incoming and outgoing telephone calls promptly and courteously
• Follow the Cash Security policy and procedures according to Optum Medical guidelines
• Perform referral documentation promptly
• Perform follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve team goals
• Comfortable working in a high pace environment
• Assure continuity of care through scheduling and tracking systems
• Provide effective communication to patient/family/team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart
• Maintain patient confidentiality and abide by all HIPAA and OSHA requirements
• Crosstrain and help in other locations if needed
• Performs other duties as assigned

Benefits and Compensation

What are the reasons to consider working for UnitedHealth Group? Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team committed to your success. Some offerings include:

• Paid Time Off accrued from first pay period plus 8 Paid Holidays
• Medical plan options with Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare related experience
• Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• Ability to cover other offices if needed
• Ability to work a 40-hour week to include rotating Saturdays

Preferred Qualifications

• 1+ years of experience working in medical front office (scheduling appointments, checking patients in/out, insurance verification, co-pays, maintaining medical records)
• Experience with an electronic health record (EPIC)
• Knowledge of medical terminology

Soft Skills

• Ability to work independently with good judgment and accountability
• Ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize to meet deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills

Pay is based on factors including local labor markets, education, work experience, and certifications. The hourly pay range is $16.00 to $27.69 per hour for full-time work. We comply with all minimum wage laws as applicable.

Equal Opportunity and Compliance

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to equitable care and comply with applicable equal employment opportunity laws. UnitedHealth Group is a drug-free workplace; drug tests are required before employment.

UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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