Phone Receptionist Job at Kernodle Clinic in Burlington

Overview

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Full Time Phone Receptionist Position for Busy Multi-Specialist Clinic, located in Burlington, NC.

Kernodle Clinic is a multi-specialty practice with clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is located just off I-40/I-85 and has more than 100 providers.

We are currently seeking patient-focused individuals for a Phone Receptionist position in our OB/GYN Department at the Burlington Kernodle Clinic location. All candidates must have exceptional customer service, computer experience, medical knowledge, multi-tasking skills, and be able to provide a friendly and welcoming environment to our patient population. Experience is preferred but not required. EPIC experience is a plus but not required. Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Job Type: Full-time

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Ensure proper patient documentation has been received and is available.
• Check in patient upon arrival. Double identify correct patient information in EPIC. Verify patient demographic data. Collect documentation for demographic changes and forward to team lead or supervisor. Accurately identify the appropriate account/verify check in sheet for patient visit.
• Schedule appointments, always double identifying the patient and verifying demographic information.
• Ensure that necessary signatures are obtained on release and assignment forms.
• Check out patient. Make return appointments by scheduling into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests / procedures as directed.
• Answer telephone, take and deliver messages to physicians, nurses, and others. Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards.

Qualifications

• Entry level (seniority level listed as Entry level)
• Ability to provide excellent customer service and maintain a welcoming environment
• Computer experience; EPIC experience a plus but not required
• Medical knowledge and strong multi-tasking skills