S R INTERNATIONAL INC is hiring: Call Center Agent in Phoenix

MUST HAVES:

• Candidates MUST be located within 1 hour of Phoenix or Tucson.
• Candidates must be able to attend 1st day orientation in person.
• Must have the ability to work a flexible schedule as dictated by business needs within operating hours 7:45am to 5:15pm, Monday through Friday.
• Training is an intensive 3 weeks from 8:30am to 5pm.
• Spanish-speaking

SOAZ Posting ID # 7366 -AZDOR - Call Center Agent (100% Remote)

Description

Responsible for professionally and courteously serving customers by handling all inbound
telephone calls pertaining to Individual and Business-related tax compliance, delinquency and
general information requests.

Responsibilities:

• Answering incoming phone calls in a fast-paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required:

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Experience Required:

• Previous two positions should each be at least one consecutive year in a fast-paced call
• center.
• National call centers in industries such as finance/banking, insurance,
• telecommunications (not technical support)

Experience Preferred:
Experience with participating in process improvement activities

Education Required:
High school diploma or equivalent

Education Preferred:
Associate's degree or higher