IT Support Specialist Job at MANDEX, INC. in Philadelphia

Overview

Req ID: 137

Job Title: IT Support Specialist

Location: Philadelphia PA US

Organization Unity: MATI

Date Opened: 9/3/2025

Job Type: Full-time

Category: Information Technology

Education: Bachelor\'s Degree

Travel: 0 - 10%

Description: IT Support Specialist – Philadelphia, PA. Onsite. Salary Range: $76K-$101K. Contingent upon award. Please apply if you meet the required qualifications.

What you will do

• This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.
• Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems.
• Developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software.
• Performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices.
• May be required to support the eProcurement system(s).

Required qualifications

• Must be a U.S. Citizen & possess Active Secret Clearance.
• Bachelor’s Degree in related field; Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
• CompTIA and/or other IT Certifications is highly preferred
• IT experience with Defense Logistics Agency (DLA) is highly preferred

What you can expect from us

MANDEX, Inc has over 50 years of experience in all facets of information technology including systems engineering; systems testing; systems design and implementation; cybersecurity and information assurance; electronic and physical security; as well as logistics and warehousing.

MANDEX, Inc. is a collaborative, mission-driven organization where professional advancement, supportive leadership, and an inclusive culture are the core of everything we do! Come work with us!

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Short-term disability
• Long-term disability
• Health savings account
• Flexible spending accounts
• Basic Life & Disability insurances
• Voluntary AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• 401(k) Retirement Plan

MANDEX, Inc. is an Equal Employment Opportunity employer and does not discriminate on the basis of race, national origin, gender, sexual orientation, disability, veterans’ status, age, or other legally protected status.

MANDEX Inc. reserves the right to perform background screening and drug testing prior to extending offers of employment.

MANDEX attracts and retains smart and motivated professionals in the government contracting industry. We offer competitive salaries and excellent benefits packages, including a matched 401(k) plan.

Equal employment opportunity, including veterans and individuals with disabilities.

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