IT Support Associate Job at Motion Recruitment in Memphis

Overview

IT Support Associate role at Motion Recruitment. Our client is looking for an IT Support Associate on an 11-month contract in Memphis, TN.

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Contract Duration: 11 Months

Responsibilities

• Provide basic IT systems support to end users on a variety of computer system issues; respond to telephone calls, email and technical support requests; document, track and monitor issues ensuring a timely resolution.
• Identify, research, resolve, and respond to a high volume of simple to moderately complex issues or questions received from internal and external customers.
• Provide status and follow-up information to internal or external customers. Escalate calls to the appropriate departments.
• Document customer issues in the call tracking system timely and accurately.
• Assist in real-time in the resolution of support issues to decrease downtime and improve customer satisfaction.
• Keep current on policies and relevant product and industry trends to provide technically accurate solutions to customers.
• Provide after-hours support via on-call cell phone.
• Perform other duties as assigned.
• Support the organization\'s quality program(s).

Qualifications

• High School Graduate/GED
• 3 years of computer systems related experience or equivalent combination of education and experience, including 2 years proprietary software support experience and 1 year Windows operating system troubleshooting experience.
• Strong computer knowledge including Windows OS, Outlook and Microsoft Office. Strong oral, written and business communication skills.
• Analytical, interpretive and decision-making skills
• Strong organizational skills
• Excellent interpersonal and customer service skills
• Excellent negotiation and conflict resolution skills
• Strong stress and time management skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Lifting requirement: team lifts between 20 and 40 pounds

Desired Skills & Experience

• Associate degree in a computer technology field.
• JURIS or claims management application experience.

What You Will Be Doing

• Provide basic IT systems support to end users on a variety of computer system issues; respond to telephone calls, email and technical support requests; document, track and monitor issues ensuring a timely resolution.
• Identify, research, resolve, and respond to a high volume of simple to moderately complex issues or questions from internal and external customers.
• Provide status and follow-up information to internal or external customers. Escalate calls to the appropriate departments.
• Document customer issues in the call tracking system timely and accurately.
• Assist in real-time in the resolution of support issues to decrease downtime and improve customer satisfaction.
• Keep current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
• Provide after-hours support via on-call cell phone.
• Perform other duties as assigned.
• Support the organization\'s quality program(s).

Location & Compensation

Collierville, TN; Memphis, TN — typical ranges and postings include various salary bands observed in recent postings (e.g., $75,000.00–$95,000.00, $120,000.00–$150,000.00).

Posted by: VMS Sourcing