IT Specialist Job at University of Utah in Salt Lake City

Overview

Priority Review Date (Note - Posting may close at any time)

Job Summary

We are seeking a highly motivated IT Specialist to provide Tier 1 and Tier 2 technical support for our organization’s network, VoIP, and teleconferencing systems. The primary responsibility of this role is to deliver expert support for physicians, research scientists, healthcare professionals, and administrative staff in a fast-paced and diverse environment. This role requires strong interpersonal communication skills, a customer-first mindset, and technical proficiency across various platforms and systems.

Huntsman Cancer Institute is committed to cancer prevention, care, and survivorship for all communities within the area we serve – which includes Idaho, Montana, Nevada, Utah, and Wyoming – with impact worldwide.

In your cover letter or during your interview process, we invite you to share how your professional experiences have prepared you to serve as a member of our team as we work to reduce the cancer burden experienced by all people and communities. This may include description of your prior experiences related to research, prevention, clinical care, community engagement/outreach, training, administration, or other areas relevant to Huntsman Cancer Institute’s mission and this position.

Responsibilities

Key Responsibilities:

• Provide Tier 1 support for network and VoIP-related incidents and service requests.
• Assist internal teams and departments with technical support and contribute to IT-related projects and initiatives.
• Offer expert consultation on departmental technical projects, system upgrades, and troubleshooting efforts.
• Communicate and coordinate with end users, internal IT teams, and third-party vendors to resolve issues and fulfill service requests.
• Maintain accurate and up-to-date documentation for processes, incidents, and system configurations.
• Collaborate with the IT manager to create and follow a personal development and growth plan.
• Ensure compliance with departmental, organizational, and regulatory standards and best practices.
• Be available for on-call support on a rotating basis (evenings and weekends), with the ability to receive alerts, contact users, and access systems remotely.
• Support the department during after-hours or weekend maintenance windows, as assigned.

Required Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Working knowledge of network security methodologies and best practices.
• Experience in basic network troubleshooting, including diagnosing and resolving connectivity issues.
• Familiarity with documenting and resolving hardware/software network problems.
• Ability to respond quickly and effectively to network outages or incidents.
• Experience with Cisco Unified Call Manager for phone provisioning and deployment.
• Familiarity with WebEx teleconferencing system setup and management.

Work Environment & Conditions

• Fast-paced, team-oriented, and customer-centric IT environment.
• Must be able to support a rotating on-call schedule and work occasional overtime.
• Must have reliable access to communication tools and remote access capabilities when on-call.
• Adherence to ITIL practices and organizational change management processes is expected.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Minimum Qualifications

Requires a bachelor’s degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.

Preferences

• Experience with Cisco VoIP and switching products.
• Background supporting IT in healthcare, academic, or research environments.
• IT certifications such as CompTIA Network+, CCNA, or similar are a plus.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
• • Yes
  • No
• * How many years of experience do you have related to information systems support and development?
• • Less than 1 year
  • 1 year or more, but less than 2 years
  • 2 years or more, but less than 4 years
  • 4 years or more, but less than 6 years
  • 6 years or more
• Do you have any current relatives working in HCI?

(Open Ended Question)

Required Documents

• Resume

Optional Documents

• Cover Letter
• Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only
• Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only

University Human Resource Management

250 East 200 South, Suite 125 Salt Lake City, UT 84111

Contact us: (801) 581-2169 By Email: employment@utah.edu