Technical Support Specialist Job at Collabera in Charlotte

Job Title: Production Support Location: Charlotte, NC Work Arrangement: Hybrid Client Industry: Banking Duration: 12 Months Contract About the Role Production Services is responsible for running the day-to-day operations of the technology platform. The Production Services member will be involved in Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, and more. This role involves identifying production failure scenarios, creating incident tickets, communicating effectively with development and internal business operations teams, and maintaining metrics for analysis and improvement. Key Responsibilities Identify possible production failure scenarios and create incident tickets Communicate effectively with development and internal business operations teams Maintain metrics for analysis and improvement in all areas of Production Services Enhance administrative, operational, and technical policies and procedures Troubleshoot, analyze, research, and resolve complex issues Consult with end users to determine optimal configuration of equipment and applications Provide coaching and mentoring for other employees Provide leadership and strategic/tactical direction on information technology and client/business area issues Serve as an escalation point between the client/business area and internal management for problem resolution Manage a function related to technology products and service standards What We’re Looking For 3+ years of experience in application support Monitoring tools: Splunk, Dynatrace, Glassbox Experience with Java and Web technologies (HTML, CSS, Javascript, XML) Knowledge of Linux/Unix OS and commands Experience with Oracle, PLSQL Familiarity with Remedy Experience with Python and Ansible Ability to analyze Java heap and thread dumps Compensation Hourly Rate: $35 – $38 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now or reach out to Varun Savaria at varun.savaria@collabera.com or 973 232 1098 for more information. We look forward to speaking with you!