The SEER Group LLC. is hiring: IT Services Administrator I / IT Support in Dalla

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IT Services Administrator I / IT Support

Posted: 09/03/2025 Industry: Information Technology Job Number: TSG-ITSAI-DTX-202509-1 Pay Rate: $50,000 - $60,000 (DOE) Company: The Seer Group Resume Required: Yes

Job Description

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator I to help provide foundational IT support to ensure the seamless operation of our IT systems.

Job Title: IT Services Administrator I / IT Support Location: Remote/Hybrid (Dallas area)
Salary Range: $50,000 - $60,000 (DOE)
FLSA Status: Non-Exempt

Position Summary:
This role requires proficiency in Level 1 support, basic desktop support, mobile device management (MDM), and a foundational understanding of networking. The IT Services Administrator I will assist with troubleshooting technical issues, support senior team members, and manage user requests. This is a remote/hybrid role, primarily involving remote work. However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis. While these visits may be infrequent, the ability to promptly address on-site requirements is essential.

Key Responsibilities

• Provide basic technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
• Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
• Ensure all cybersecurity frameworks and best practices are maintained and updated regularly.
• Respond to and manage cybersecurity incidents.
• Conduct desktop support, including installations, upgrades, and patch management.
• Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
• Provide support for Office 365, including SharePoint and OneDrive.
• Document and track support requests, ensuring timely resolution.
• Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
• Follow IT change management processes to ensure smooth transitions and minimal disruption to services.
• Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
• Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
• Collaborate with others to implement and maintain IT policies and security protocols.
• Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
• Identify and recommend opportunities for continuous improvement in IT processes and procedures.

Qualifications

• 2+ years in an IT Support role, with Level 1 or 2 support experience.
• Understanding of networking, server administration, and cloud platforms like Azure.
• Knowledge of Microsoft Teams, Exchange, Office 365 administration, and Intune/Entra or Active Directory.
• Familiarity with MDM tools such as Intune, Addigy, Jamf, or AirWatch.
• Basic knowledge of local network systems, particularly Ubiquiti.
• Proficiency with Windows environments; macOS experience is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal skills, including communication and active listening.
• Ability to provide high-level support with a customer-first attitude.
• Proficiency in Microsoft Word, PowerPoint, Outlook, and Excel.

Work Conditions

• Primarily sedentary work in a general home or office environment.
• Ability to communicate and exchange information.
• May require occasional standing, walking, lifting, and moving objects (up to 50 lbs.).
• Ability to work weekends and overnight hours as needed.

Education & Certifications

• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified credentials are desirable.

Equal Opportunity

The Seer Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.