IT Support Technician II Job at Corning Incorporated in Newton

Overview

Corning Incorporated is a leading innovator in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Role Purpose

The IT Support Technician will be responsible for providing onsite and remote support for end-users at Corning’s Trivium plants. This role performs technical duties and activities within prescribed time frames in the office and manufacturing environments supporting a range of equipment including PCs, printers, servers, limited network/RF support, etc.

Key Responsibilities

• Acquire, install, and maintain IT hardware and software.
• Provide first-level technical support.
• Manage inventory of spares and assets using Service Now, asset management tool.
• Train users and communicate IT initiatives, best practices, or any other relevant IT-related topics.
• Participate in plant IT-related activities.
• Propose and deploy standardized solutions to eliminate recurring issues.
• Support onboarding process by introducing new hires to Corning IT hardware, software and IT policies.
• Follow standard operating procedures.
• Ensure confidentiality of information.
• Deliver regular written and verbal status reports.
• Prioritize safety at all times.

Experiences/Education - Required

• Associate degree in IT-related field preferred or High school diploma with equivalent years of experience in a similar role.
• Relevant certifications a plus.
• 3+ years’ experience in an IT support role working with end-users.
• 3+ years’ experience working with computer hardware and software, including installation and maintenance.
• Technical knowledge of computer hardware, computer software, printers, and peripheral equipment.
• Limited knowledge of LAN/WAN equipment and topology.
• Advanced knowledge of Windows OS and MS Suite.

Experiences/Education - Desired

• General knowledge of mobile technology.
• General knowledge of ticketing systems (ServiceNow).
• Organizational and planning abilities, with ability to manage shifting priorities.
• Excellent communication, interpersonal and influencing skills.
• Must be a self-starter, able to work in team environment and motivate others.

This position does not support immigration sponsorship.

The salary range for this position is $48,691.00 - $66,951.00, assuming full-time status. Starting pay depends on factors including location, market demands, experience, training, and education. Benefits may include medical, dental, vision, 401(k) plan, pension plan, life insurance, disability benefits, and PTO depending on hours worked.

Benefits

• 100% company-paid pension benefit; 401(k) with company matching contributions.
• Health and well-being benefits including medical, dental, vision, parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.
• Company-wide bonuses and long-term incentives aligned with key business results.
• Peer-to-peer recognition program to celebrate success.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Reasonable accommodation is provided to participate in the application, interview process, and employment benefits. To request an accommodation, please contact accommodations@corning.com.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Glass, Ceramics and Concrete Manufacturing