Gilbert, Arizona is hiring: IT Specialist I in Gilbert

Overview

Gilbert has an exciting opportunity for a IT Support Specialist I/II who is innovative and driven to partner with business partners about front-line support and resolution of hardware and software-related issues. This position is responsible for service, installation, and maintenance of various computers, laptops, peripherals, and other related equipment throughout the Town by means of troubleshooting, prevention, and repair.

At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do!

Responsibilities

• Provide front-line IT support for hardware, software, and related equipment across the organization.
• Install, configure, maintain, and repair computers, peripherals, and network-connected devices; troubleshoot and resolve issues to ensure minimal downtime.
• Deliver excellent customer service and communicate effectively with users to resolve technical problems.
• Collaborate with team members and business partners to identify solutions and improve IT services.
• Imaging and deploying PCs, managing local printers, and supporting network services as needed.
• Support Microsoft Windows and Office products (M365), Apple OS/iOS devices, and Active Directory environments; familiarity with InTune and MDM (Jamf) is a plus.
• Research and apply effective troubleshooting methods for complex repair problems; explain issues and resolutions in plain terms to non-technical users.
• Pass a PD background check as required.

Qualifications

• Associate’s degree in technology or a closely related field.
• 1+ year of recent service desk experience with a variety of operating systems, software, hardware, applications, and problem-solving for 1200+ users; computer repair experience and troubleshooting/staging of PC hardware.
• 1+ year of experience providing phone support in a helpdesk environment (preferred but not required).
• A+ Certification (desired but not required).
• Network+ Certification (desired but not required).
• Familiar with Microsoft Windows and Microsoft Office products (M365) and other relevant technologies.
• Familiar with Apple OS/IOS (MacBook Pro, iPhone, iPad).
• Skill in Active Directory network environments.
• Knowledge of InTune (preferred, but not required) and MDM (Jamf) (preferred, but not required).
• Adept at installing, imaging, diagnosing, and resolving problems with PC hardware, peripherals, software, and network services; experience with local and network-connected printers.
• Strong problem-solving abilities and a solutions-oriented attitude.
• Excellent written and verbal communication skills and the ability to work in a customer-facing environment; ability to explain technical concepts in plain terms.

Employment Details

• This position is At-Will and is FLSA Non-Exempt – eligible for overtime compensation.
• Full-time, benefited position with a regular schedule of Monday - Thursday, 7 am - 6 pm.
• The department is currently working in a hybrid environment. Remote work privileges are approved at the sole discretion of the department director; the department reserves the right to modify or discontinue remote work arrangements at any point.
• Regardless of work location (Remote, On-Site, or Hybrid), Town of Gilbert employees are required to reside in the state of Arizona by hire date.

The ideal candidate will be passionate about desktop solutions and service, seeking the right solution for any computer-related issue to ensure an outstanding customer experience for our employees. The Desktop Support role requires clear communication and the ability to explain problems and resolutions to customers who may not understand technical language.

Salary ranges are provided to reflect potential growth within the job classification; initial compensation for this position will begin at the minimum of the range. Gilbert offers a comprehensive benefits package including self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, and more.

Join Team Gilbert and make an impact. If you are looking for an opportunity to contribute to our community and do meaningful work, consider applying.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.