Fuquay-Varina, NC
Salary : $51,920.00 - $83,073.00 Annually
Location : Fuquay-Varina, NC
Job Type: Full Time
Job Number:
Department: Police
Division: Civilian
Opening Date: 07/03/2025
Closing Date: Continuous
Working Hours: Shift Rotation
Pay Grade: 13
Job Overview
This position performs responsible public safety communications, dispatching, and related work for the Police Department and the Town. Employees in this class receive incoming routine and emergency (E-911) police calls; dispatch proper personnel for assistance; and maintain contact with police units during patrol. Work involves assisting the public with directions and general information. Work also involves frequent public contact which requires tact, firmness, and decisiveness in obtaining necessary information from people who are under extreme stress. Work is performed in accordance with departmental policy and State and federal law, supplemented with specific directions from sworn personnel. Work is often performed under stressful emergency conditions. The employees are subject to inside environmental conditions. Work is evaluated through observation, discussion, and review of reports by the Police management ranks and through feedback from the public and officers in the field.
How to Apply :
Essential Duties and Tasks
Physical Requirements
The Town of Fuquay-Varina aims to be a dash-more! Below is the comprehensive benefits package for all regular, full-time employees:
01
The following questions are part of the pre-screening process. Do you agree to answer truthfully and accurately?
02
How many years of experience do you have in receiving and processing emergency public service calls?
03
How many years of experience do you have in providing customer service to the public?
04
How many years of experience do you have in providing customer service to the public over the phone?
05
Please place a checkmark next to the software or technology-related tasks that you are proficient in using/completing
06
Are you willing and able to make quick decisions on which one or more person's safety depends
07
Are you willing and able to work varied shift schedules, which may include evenings, nights, swing shifts, weekends, and holidays?
08
Are you willing and able to work within a highly structured and controlled environment where work productivity and quality are frequently evaluated and critiqued.
09
Are you willing and able to maintain intense concentration and attention for extended periods of time?
10
Are you willing and able to be courteous to callers who scream or direct obscene language at you or callers who are intoxicated, irrational, or confused?
11
I understand that in this position I would be privy to highly confidential emergency situations and details, helping both emergency callers and public safety/emergency personnel as situations are happening while having to remain calm, focused, organized, able to recall information instantly and keep everyone informed of activities at all times.
12
I understand that as a telecommunicator I would deal with situations over the phone that can be exciting, challenging, violent, alarming, distressing, filled with emotion, conflict, anger, happiness and relief all while under emergency circumstances and deadlines.
Required Question
Location : Fuquay-Varina, NC
Job Type: Full Time
Job Number:
Department: Police
Division: Civilian
Opening Date: 07/03/2025
Closing Date: Continuous
Working Hours: Shift Rotation
Pay Grade: 13
Job Overview
This position performs responsible public safety communications, dispatching, and related work for the Police Department and the Town. Employees in this class receive incoming routine and emergency (E-911) police calls; dispatch proper personnel for assistance; and maintain contact with police units during patrol. Work involves assisting the public with directions and general information. Work also involves frequent public contact which requires tact, firmness, and decisiveness in obtaining necessary information from people who are under extreme stress. Work is performed in accordance with departmental policy and State and federal law, supplemented with specific directions from sworn personnel. Work is often performed under stressful emergency conditions. The employees are subject to inside environmental conditions. Work is evaluated through observation, discussion, and review of reports by the Police management ranks and through feedback from the public and officers in the field.
How to Apply :
- Applicants will need to visit NC DOJ "Forms and Publications" website:
- Scroll down to "Forms"
- Under "Basic Law Enforcement Training", choose "Law Enforcement"
- On page (2) select "F-3 (LE) Personal History Statement )
- You MUST download form before completing
Essential Duties and Tasks
- Receives routine and emergency (E-911) telephone calls and personal request for assistance concerning crimes, fires, public utilities, or general information concerning addresses and nature of problems; monitors security cameras throughout the department; dispatches Police staff to incidents; coordinates with utilities communications staff as needed.
- Operates equipment to maintain contact with police personnel and other law enforcement units; dispatches officers to answer requests for assistance; receives and transmits information and messages.
- Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work.
- Maintains an in-house communications log and reports including the nature of calls, actions taken, and the times involved; maintains database for after-hours business owner contacts.
- Advises Police Officers of various information as instructed.
- Tracks activities and location of officers for safety back up.
- Ability to establish and maintain cooperative and effective working relationships, multi-task, prioritize, make quick decisions and actively listen.
- Possess the ability to calm callers and obtain the necessary information needed for the prompt dispatching of emergency services.
- Provides information to the public in person and over the telephone concerning a variety of Town services.
- Performs related duties as required.
- Considerable knowledge of the operation of a police communications system and related Federal Communications Commission regulations.
- Considerable knowledge of the geographic layout of the Town, and the locations of streets, important buildings, and other landmarks.
- Knowledge of the functions, practices and procedures of the Police and Fire Departments.
- Knowledge of the application of information technology to work.
- Skill in collaborative conflict resolution and customer contact.
- Ability to accurately receive and transmit radio communications.
- Ability to assess people and situations, to apply sound judgment, to remain calm under stressful and emergency conditions and to elicit sufficient and essential information for dispatching and assisting field personnel.
- Ability to multi-task and to set and follow effective priorities.
- Ability to establish and maintain effective working relationships with the public, department staff, and other Town employees.
- Ability to type and enter data accurately and at a desirable speed.
- Ability to speak clearly and distinctly.
- Ability to follow oral and written instructions.
- Ability to maintain confidential information.
- Ability to take and properly record and receipt payments.
- Ability to work a 12-hour rotating shift.
Physical Requirements
- Must be able to physically perform the basic life operational functions of reaching, walking, pushing, pulling, lifting, fingering, talking, hearing, and perform repetitive motions.
- Must be able to perform sedentary work exerting up to 10 pounds of force occasionally.
- Must possess the visual acuity to perform extensive reading and computer terminal work.
- Graduation from high school and some related communications,
- Dispatching or customer service experience preferred.
- Certification or ability to obtain certification by the State of North Carolina as a DCI operator within 6 months of employment.
- Ability to obtain telecommunications certification within the stipulated time frame, but prior to probation completion.
- As part of the selection process, candidates participate in an interview board, background investigations, and will be subject to drug testing.
- Must pass an interview, polygraph examination given by a licensed polygraph examiner, a psychological test, drug screen and a medical examination.
- The starting salary will be determined based on the selected candidate's skills and qualifications.
The Town of Fuquay-Varina aims to be a dash-more! Below is the comprehensive benefits package for all regular, full-time employees:
- Employer-paid Medical, Dental, and Vision Insurance
- Employer-paid Employee Life Insurance
- Participation in the North Carolina Local Government Employees' Retirement System
- Five percent (5%) employer contribution to the NC 401(k)
- Optional 457(b) Supplemental Retirement Plan
- Employee Assistance Program
- Paid Vacation, Sick, and Holiday Leave
- Bereavement Leave (40 hours)
- Shared Leave
- Paid Parental Leave (6 weeks)
- Paid Eldercare Leave (120 hours)
- Dash-More Time (32 hours)
- Membership with Local Government Federal Credit Union
- Flexible Spending Accounts
- Tuition Reimbursement
- Longevity Pay
- Christmas Bonus
- On-site gym (Town Hall and Community Center)
- Optional Supplemental Term Life Insurance
- Optional STD, Accident, Cancer, Medical Bridge, Critical Illness, & Whole Life Insurance
- Medical Expense Reimbursement Plan (MERP)
01
The following questions are part of the pre-screening process. Do you agree to answer truthfully and accurately?
- Yes
- No
02
How many years of experience do you have in receiving and processing emergency public service calls?
- No Experience
- Less than 1 year
- 1-2 years
- 3+ years
03
How many years of experience do you have in providing customer service to the public?
- No experience
- Less than 1 year
- 1-2 years
- 3+ years
04
How many years of experience do you have in providing customer service to the public over the phone?
- No experience
- Less than 1 year
- 1-2 years
- 3+ years
05
Please place a checkmark next to the software or technology-related tasks that you are proficient in using/completing
- Word Processing (Microsoft Word)
- Spreadsheet (Microsoft Excel)
- Mapping/GIS
- Data entry
- Transcription
- Database management
06
Are you willing and able to make quick decisions on which one or more person's safety depends
- Yes
- No
07
Are you willing and able to work varied shift schedules, which may include evenings, nights, swing shifts, weekends, and holidays?
- Yes
- No
08
Are you willing and able to work within a highly structured and controlled environment where work productivity and quality are frequently evaluated and critiqued.
- Yes
- No
09
Are you willing and able to maintain intense concentration and attention for extended periods of time?
- Yes
- No
10
Are you willing and able to be courteous to callers who scream or direct obscene language at you or callers who are intoxicated, irrational, or confused?
- Yes
- No
11
I understand that in this position I would be privy to highly confidential emergency situations and details, helping both emergency callers and public safety/emergency personnel as situations are happening while having to remain calm, focused, organized, able to recall information instantly and keep everyone informed of activities at all times.
- Yes
- No
12
I understand that as a telecommunicator I would deal with situations over the phone that can be exciting, challenging, violent, alarming, distressing, filled with emotion, conflict, anger, happiness and relief all while under emergency circumstances and deadlines.
- Yes
- No
Required Question