Professional Technology Integration, Inc.
System Administrator (Ref: 17800)
Professional Technology Integration, Inc., Harrisburg, Pennsylvania, United States, 17177
Position: System Administrator (Ref: 17800)
Location: Harrisburg, PA United States, 17101
Salary: $40.16/hr.
Duration: 9 Months 21 Days - Contract
Openings: 1
Deadline: 09/11/2025
Description:
***Local Candidates - within an hour of Harrisburg will be considered**
***Hybrid
We are seeking a System Administrator.
Duties and Responsibilities: Management of documents used in support of the hosted applications and services in Managed Services (MS), Managed Services Lite (MSL), Co-Location (Colo), Cloud and Secondary Data Center (SDC). Provides customer support for the creation, verification, and ongoing updates of all hosted application documents. Creates and maintains technical contact resource lists. Acts as a Service Coordinator/Liaison between the staff and all other entities. Conducts meetings and creates correspondence, prepares reports, and speaks publicly or internally to gather or give information, resolve complaints, eliminate program barriers, and engender support for operational objectives and activities. Participates in detailed requirement and data gathering sessions with customers for the purposes of integration with services. Requirements gathered during meetings include current infrastructure details, infrastructure sizing, migration/integration timelines and service levels. Verifies technical requirements adhere to best IT practices and are consistent with standards and security policies. Confirms requirements follow standards for efficient use of resources. Authors solution proposal documents which include all required hardware, software and services, calculations of all associated costs and a detailed written description of the transition plan based on the requirements provided. Transforms customer requirements into technical specifications such as server and storage sizing, licensing requirements, and support level details. Creates Service Requests for future technical change management in Service Now. Maintains current knowledge of enterprise policies and procedures including IT Bulletins, Management Directives, CISO security recommendations and practices to ensure service offerings are following established policies. Creates Requirement Gathering Meetings with required staff based on technical needs. Manages, tracks, and documents solution proposal progress and approvals. Works closely with Delivery Center, board, and commission staff to ensure proposals have all required approvals. Assigns work to the Managed Services Manager for deployments and verifies work completion. Prepare status reports on a periodic basis showing proposals sent, received approved and costs. Generate reports and advice on technological improvements that would enhance or improve operations. Prepares metrics determining average request timelines for process improvement and capacity reports for the CTO. Participate in ongoing process improvement project to automate & streamline the Service Request process.
Acts as the Subject Matter Expert for the Service Request/Solution Proposal process. Provides consultative services to agencies seeking ETSO costing information for future budget preparations.
Technical Knowledge Understanding of hosted application environments: Managed Services (MS) Managed Services Lite (MSL) Co-location (Colo) Cloud services Secondary Data Center (SDC) Knowledge of server, storage, and licensing sizing Familiarity with IT infrastructure concepts Proficiency in ServiceNow or similar ITSM tools Experience drafting solution proposals including hardware/software/service configurations and cost models
Documentation & Reporting
Authoring technical and business documentation Preparing and maintaining status reports Creating technical contact resource lists Developing and presenting metrics and cost analysis reports Experience transforming business requirements into technical specifications Ability to track and document proposal approvals and deployment progress
Experience Customer-facing roles involving requirements gathering and technical consultation Liaison or service coordination between IT organizations and clients Experience conducting and documenting: Infrastructure sizing and analysis Migration or integration timelines Cost estimations Risk/compliance assessments Leading or participating in process improvement projects Managing change management requests in an enterprise environment
Required / Desired Skills Experience in an IT position Required - 2 Years Hosted application environments: Managed Services (MS), Managed Services Lite (MSL), Co-location (Colo), Cloud services, Secondary Data Center (SDC) Required - 1 Years Knowledge of server, storage, and licensing sizing Required - 1 Years Proficiency in ServiceNow or similar ITSM tools Required - 1 Years Experience drafting solution proposals including hardware/software/service configurations and cost models Required - 1 Years Strong with technical and business documentation, Preparing and maintaining status reports, Creating technical contact resource lists Required - 1 Years Ability to track and document proposal approvals and deployment progress Required - 1 Years Exp conducting/documenting: Infrastructure sizing/analysis, Migration/integration timelines, Cost estimations, Risk/compliance assessments Required - 1 Years Managing change management requests in an enterprise environment Required - 1 Years ITIL v4 certification Required - 1 Years
We are seeking a System Administrator.
Duties and Responsibilities: Management of documents used in support of the hosted applications and services in Managed Services (MS), Managed Services Lite (MSL), Co-Location (Colo), Cloud and Secondary Data Center (SDC). Provides customer support for the creation, verification, and ongoing updates of all hosted application documents. Creates and maintains technical contact resource lists. Acts as a Service Coordinator/Liaison between the staff and all other entities. Conducts meetings and creates correspondence, prepares reports, and speaks publicly or internally to gather or give information, resolve complaints, eliminate program barriers, and engender support for operational objectives and activities. Participates in detailed requirement and data gathering sessions with customers for the purposes of integration with services. Requirements gathered during meetings include current infrastructure details, infrastructure sizing, migration/integration timelines and service levels. Verifies technical requirements adhere to best IT practices and are consistent with standards and security policies. Confirms requirements follow standards for efficient use of resources. Authors solution proposal documents which include all required hardware, software and services, calculations of all associated costs and a detailed written description of the transition plan based on the requirements provided. Transforms customer requirements into technical specifications such as server and storage sizing, licensing requirements, and support level details. Creates Service Requests for future technical change management in Service Now. Maintains current knowledge of enterprise policies and procedures including IT Bulletins, Management Directives, CISO security recommendations and practices to ensure service offerings are following established policies. Creates Requirement Gathering Meetings with required staff based on technical needs. Manages, tracks, and documents solution proposal progress and approvals. Works closely with Delivery Center, board, and commission staff to ensure proposals have all required approvals. Assigns work to the Managed Services Manager for deployments and verifies work completion. Prepare status reports on a periodic basis showing proposals sent, received approved and costs. Generate reports and advice on technological improvements that would enhance or improve operations. Prepares metrics determining average request timelines for process improvement and capacity reports for the CTO. Participate in ongoing process improvement project to automate & streamline the Service Request process.
Acts as the Subject Matter Expert for the Service Request/Solution Proposal process. Provides consultative services to agencies seeking ETSO costing information for future budget preparations.
Technical Knowledge Understanding of hosted application environments: Managed Services (MS) Managed Services Lite (MSL) Co-location (Colo) Cloud services Secondary Data Center (SDC) Knowledge of server, storage, and licensing sizing Familiarity with IT infrastructure concepts Proficiency in ServiceNow or similar ITSM tools Experience drafting solution proposals including hardware/software/service configurations and cost models
Documentation & Reporting
Authoring technical and business documentation Preparing and maintaining status reports Creating technical contact resource lists Developing and presenting metrics and cost analysis reports Experience transforming business requirements into technical specifications Ability to track and document proposal approvals and deployment progress
Experience Customer-facing roles involving requirements gathering and technical consultation Liaison or service coordination between IT organizations and clients Experience conducting and documenting: Infrastructure sizing and analysis Migration or integration timelines Cost estimations Risk/compliance assessments Leading or participating in process improvement projects Managing change management requests in an enterprise environment
Required / Desired Skills Experience in an IT position Required - 2 Years Hosted application environments: Managed Services (MS), Managed Services Lite (MSL), Co-location (Colo), Cloud services, Secondary Data Center (SDC) Required - 1 Years Knowledge of server, storage, and licensing sizing Required - 1 Years Proficiency in ServiceNow or similar ITSM tools Required - 1 Years Experience drafting solution proposals including hardware/software/service configurations and cost models Required - 1 Years Strong with technical and business documentation, Preparing and maintaining status reports, Creating technical contact resource lists Required - 1 Years Ability to track and document proposal approvals and deployment progress Required - 1 Years Exp conducting/documenting: Infrastructure sizing/analysis, Migration/integration timelines, Cost estimations, Risk/compliance assessments Required - 1 Years Managing change management requests in an enterprise environment Required - 1 Years ITIL v4 certification Required - 1 Years