Madhappy
Madhappy West Hollywood General Manager
Madhappy, Los Angeles, California, United States, 90079
Overview
WEST HOLLYWOOD GENERAL MANAGER Madhappy is a Los Angeles-based clothing brand focused on optimistic community. Its flagship store in West Hollywood includes an in-store Cafe, Pantry by Madhappy, and aims to reflect site personality while sharing the brand’s DNA. The brand supports mental health initiatives through The Madhappy Foundation (a 501c(3) non-profit) and produces Local Optimist, a print magazine. About the job
Madhappy is seeking a sales-driven, results-oriented General Manager to lead the flagship in West Hollywood and oversee Pantry by Madhappy. In this role, you’ll be responsible for driving store performance, maximizing sales, and ensuring an exceptional customer experience. As the key leader, you will inspire and empower your team to exceed sales targets, foster client relationships, and create a high-energy, customer-first environment. Key Responsibilities
Sales & Business Development
Drive the store's sales performance to meet or exceed set targets, consistently evaluating and optimizing strategies. Develop and implement action plans to boost store traffic and conversion rates, ensuring consistent growth in sales. Maintain a full understanding of the business strategy and create plans to execute on financial goals. Lead and monitor the store’s KPIs, adjusting tactics based on data to ensure continuous improvement. Drive and track performance in clienteling, building and maintaining long-term relationships with key customers. Ensure the store is fully stocked and displays are aligned with sales objectives, maximizing every sales opportunity. Operations & Profitability
Oversee all store operations, including inventory management, staffing, scheduling, and budgeting. Effectively manage expenses, ensuring the store operates within budget while maintaining high standards. Develop and maintain a high level of store readiness, ensuring an organized and efficient sales floor and operations. Take ownership of profit and loss management, identifying areas to reduce costs without compromising quality or service. Monitor the overall store performance and create action plans to address underperforming areas. Team Leadership & Development
Lead, mentor, and inspire the store team to meet and exceed sales targets, ensuring a results-driven environment. Provide ongoing coaching to improve sales techniques, customer service, and overall team performance. Lead recruitment efforts, ensuring the team is equipped with top talent aligned with Madhappy’s values and mission. Ensure effective training in sales techniques, customer service, and product knowledge to optimize team performance. Foster a motivating environment where the team feels empowered to excel and take ownership of their performance. Customer Experience & Clientele
Own and drive the store’s clienteling program to build strong relationships and increase repeat customer visits. Ensure a high level of customer service at all times, leading by example and addressing customer needs quickly and professionally. Use data and customer feedback to improve service offerings and tailor the in-store experience. Cultivate a personalized shopping experience that resonates with our brand values of optimism. Pantry by Madhappy (Cafe Operations)
Oversee the day-to-day operations of Pantry by Madhappy alongside the Pantry Cafe Manager, ensuring it contributes to overall store revenue and customer experience. Work with the Pantry Cafe Manager to maintain high standards of food and beverage offerings, cleanliness, and service. Use the cafe space to attract foot traffic and create opportunities for cross-selling Madhappy products. Merchandising & Store Presentation
Collaborate to ensure merchandise displays and store presentation align with sales and marketing strategies. Regularly assess inventory to identify slow-moving products and implement strategies to move them. Partner with visual merchandising to create exciting and engaging in-store displays that drive customer purchases. Qualifications
5+ years of retail management experience in a high-volume, sales-driven environment or multi-unit. Leadership experience in a Coffee or Food & Beverage environment is a plus. Proven track record of exceeding sales goals and driving profitability in a retail setting. Strong experience in clienteling and building a loyal customer base. Excellent leadership skills, with the ability to inspire and develop a high-performing team. Analytical mindset with a focus on data-driven decision-making to maximize sales and operational efficiency. Passion for Madhappy’s mission and values, with a strong alignment with mental health advocacy. Benefits
Up to 96 hours of PTO annually Performance Incentives Health, dental, and vision insurance Retirement plans available Monthly fitness and mental health stipends Welcome gift Employee discount and monthly gifting About Madhappy
Learn more about our initiatives including Local Optimist and The Madhappy Foundation. Further information is available on Madhappy's materials and social channels. About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment. About The Madhappy Foundation
The Madhappy Foundation is a non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
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WEST HOLLYWOOD GENERAL MANAGER Madhappy is a Los Angeles-based clothing brand focused on optimistic community. Its flagship store in West Hollywood includes an in-store Cafe, Pantry by Madhappy, and aims to reflect site personality while sharing the brand’s DNA. The brand supports mental health initiatives through The Madhappy Foundation (a 501c(3) non-profit) and produces Local Optimist, a print magazine. About the job
Madhappy is seeking a sales-driven, results-oriented General Manager to lead the flagship in West Hollywood and oversee Pantry by Madhappy. In this role, you’ll be responsible for driving store performance, maximizing sales, and ensuring an exceptional customer experience. As the key leader, you will inspire and empower your team to exceed sales targets, foster client relationships, and create a high-energy, customer-first environment. Key Responsibilities
Sales & Business Development
Drive the store's sales performance to meet or exceed set targets, consistently evaluating and optimizing strategies. Develop and implement action plans to boost store traffic and conversion rates, ensuring consistent growth in sales. Maintain a full understanding of the business strategy and create plans to execute on financial goals. Lead and monitor the store’s KPIs, adjusting tactics based on data to ensure continuous improvement. Drive and track performance in clienteling, building and maintaining long-term relationships with key customers. Ensure the store is fully stocked and displays are aligned with sales objectives, maximizing every sales opportunity. Operations & Profitability
Oversee all store operations, including inventory management, staffing, scheduling, and budgeting. Effectively manage expenses, ensuring the store operates within budget while maintaining high standards. Develop and maintain a high level of store readiness, ensuring an organized and efficient sales floor and operations. Take ownership of profit and loss management, identifying areas to reduce costs without compromising quality or service. Monitor the overall store performance and create action plans to address underperforming areas. Team Leadership & Development
Lead, mentor, and inspire the store team to meet and exceed sales targets, ensuring a results-driven environment. Provide ongoing coaching to improve sales techniques, customer service, and overall team performance. Lead recruitment efforts, ensuring the team is equipped with top talent aligned with Madhappy’s values and mission. Ensure effective training in sales techniques, customer service, and product knowledge to optimize team performance. Foster a motivating environment where the team feels empowered to excel and take ownership of their performance. Customer Experience & Clientele
Own and drive the store’s clienteling program to build strong relationships and increase repeat customer visits. Ensure a high level of customer service at all times, leading by example and addressing customer needs quickly and professionally. Use data and customer feedback to improve service offerings and tailor the in-store experience. Cultivate a personalized shopping experience that resonates with our brand values of optimism. Pantry by Madhappy (Cafe Operations)
Oversee the day-to-day operations of Pantry by Madhappy alongside the Pantry Cafe Manager, ensuring it contributes to overall store revenue and customer experience. Work with the Pantry Cafe Manager to maintain high standards of food and beverage offerings, cleanliness, and service. Use the cafe space to attract foot traffic and create opportunities for cross-selling Madhappy products. Merchandising & Store Presentation
Collaborate to ensure merchandise displays and store presentation align with sales and marketing strategies. Regularly assess inventory to identify slow-moving products and implement strategies to move them. Partner with visual merchandising to create exciting and engaging in-store displays that drive customer purchases. Qualifications
5+ years of retail management experience in a high-volume, sales-driven environment or multi-unit. Leadership experience in a Coffee or Food & Beverage environment is a plus. Proven track record of exceeding sales goals and driving profitability in a retail setting. Strong experience in clienteling and building a loyal customer base. Excellent leadership skills, with the ability to inspire and develop a high-performing team. Analytical mindset with a focus on data-driven decision-making to maximize sales and operational efficiency. Passion for Madhappy’s mission and values, with a strong alignment with mental health advocacy. Benefits
Up to 96 hours of PTO annually Performance Incentives Health, dental, and vision insurance Retirement plans available Monthly fitness and mental health stipends Welcome gift Employee discount and monthly gifting About Madhappy
Learn more about our initiatives including Local Optimist and The Madhappy Foundation. Further information is available on Madhappy's materials and social channels. About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment. About The Madhappy Foundation
The Madhappy Foundation is a non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
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