ZipRecruiter
Full Time Customer Service Specialist
ZipRecruiter, Appleton, Wisconsin, United States, 54914
Job DescriptionJob Description
Job ID: 203843
Do you have customer service experience over the phone?
Are you passionate about giving outstanding
Customer Service
and building customer relationships?
This position will be working in an office setting for our client in the Appleton area.
As a
Member Support Center Specialist , you will create a positive first impression and establish strong member relationships while assisting members, potential members, and other departments with their requests by phone or electronic methods.
The company prides themselves on taking great care of their team members and their customers as they feel they are their most valuable assets.
They are committed to the communities they serve and offer paid volunteer time off as well!
Our client offers a great
team environment and excellent benefits package
!
Responsibilities:
Assist members with account inquiries, account maintenance and problem resolution on the phone, by email, or in writing via other electronic methods as required
Answer a high volume of incoming calls
Troubleshoot calls regarding member accounts
Provide knowledge about account titles and designations and identify parties authorized to access account information and perform transactions
Cross sell products and services while educating members on products and services that meet their needs
Provide information and direct members to appropriate representatives
Achieve member service goals and support department service levels
Benefits:
They have a strong team culture and want someone to be a part of their “family”.
Full benefits package including health, dental, vision, 401K, vacation, etc.
Paid time off to do volunteer work!
They like to take care of their community.
General Information:
Hours: Full Time, 40 hours per week, Monday-Wednesday from 8am-5pm, Thursday-Friday 9am-6pm and every Saturday from 9am-12pm
*When working Saturday mornings, you will have a half day off during the week
Length: Temporary to hire
Pay: $20.40/hour
Location: Appleton, WI
#Appleton1
Customer service experience over the phone required
Call center or high volume phone experience is a plus
Ability to meet metrics and upsell products and services
Strong communication skills
Experience working in a fast-paced environment and remain calm in a high stress environment
Ability to navigate throughout multiple programs on a computer at one time
If you are interested, apply online at
www.flexstaff.com
or send your resume to
cpownell@flexstaff.com
.
Already worked for Flex-Staff? Call our office at 920-731-8082 and let's TALK!!
Make sure to send your family and friends our way - we love referrals!
Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
Pandologic. Keywords: Customer Service Representative, Location: Appleton, WI - 54919 , PL: 599753213
Job ID: 203843
Do you have customer service experience over the phone?
Are you passionate about giving outstanding
Customer Service
and building customer relationships?
This position will be working in an office setting for our client in the Appleton area.
As a
Member Support Center Specialist , you will create a positive first impression and establish strong member relationships while assisting members, potential members, and other departments with their requests by phone or electronic methods.
The company prides themselves on taking great care of their team members and their customers as they feel they are their most valuable assets.
They are committed to the communities they serve and offer paid volunteer time off as well!
Our client offers a great
team environment and excellent benefits package
!
Responsibilities:
Assist members with account inquiries, account maintenance and problem resolution on the phone, by email, or in writing via other electronic methods as required
Answer a high volume of incoming calls
Troubleshoot calls regarding member accounts
Provide knowledge about account titles and designations and identify parties authorized to access account information and perform transactions
Cross sell products and services while educating members on products and services that meet their needs
Provide information and direct members to appropriate representatives
Achieve member service goals and support department service levels
Benefits:
They have a strong team culture and want someone to be a part of their “family”.
Full benefits package including health, dental, vision, 401K, vacation, etc.
Paid time off to do volunteer work!
They like to take care of their community.
General Information:
Hours: Full Time, 40 hours per week, Monday-Wednesday from 8am-5pm, Thursday-Friday 9am-6pm and every Saturday from 9am-12pm
*When working Saturday mornings, you will have a half day off during the week
Length: Temporary to hire
Pay: $20.40/hour
Location: Appleton, WI
#Appleton1
Customer service experience over the phone required
Call center or high volume phone experience is a plus
Ability to meet metrics and upsell products and services
Strong communication skills
Experience working in a fast-paced environment and remain calm in a high stress environment
Ability to navigate throughout multiple programs on a computer at one time
If you are interested, apply online at
www.flexstaff.com
or send your resume to
cpownell@flexstaff.com
.
Already worked for Flex-Staff? Call our office at 920-731-8082 and let's TALK!!
Make sure to send your family and friends our way - we love referrals!
Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
Pandologic. Keywords: Customer Service Representative, Location: Appleton, WI - 54919 , PL: 599753213