Later Group
About the Role
Later is looking for a
Director, Client Services
to elevate how we deliver influencer marketing campaigns for some of the world’s leading brands. This role is not just about managing accounts — it’s about shaping the systems, people, and processes that enable best-in-class delivery at scale. As a senior leader, you’ll oversee a team of Account Leads and client-facing specialists, driving operational excellence, campaign quality, and client outcomes. You’ll ensure every campaign is delivered with precision and impact, while building the internal infrastructure and talent needed for long-term growth. This role is equal parts strategist, operator, and coach — and is central to Later’s ability to deliver predictable, measurable ROI in the creator economy.
What You’ll be Doing
Lead a team of Account Leads to deliver flawless campaigns across a portfolio of enterprise clients.
Monitor and manage team bandwidth, ensuring balanced resourcing and sustainable high performance.
Embed a culture of accountability through structured internal meetings, clear performance expectations, and consistent communication.
Technical / Execution
Own the quality bar for all campaign deliverables — from activation briefs to final reports.
Review and approve key client materials, providing strategic insights that elevate outcomes.
Oversee campaign KPIs, flag risks early, and guide teams in optimizing performance.
Partner with Sales and Strategy during presale to validate scopes, timelines, and deliverables — ensuring commitments align with internal capacity and standards.
Recruit, onboard, and mentor top talent for the Services team.
Provide structured coaching, real-time feedback, and professional development opportunities.
Model proactive, strategic client service and set clear expectations for performance at every level.
Identify and implement workflow improvements that reduce friction while maintaining creative excellence.
Partner with Customer Operations, Revenue Operations, and Product to roll out scalable systems that support high-quality delivery.
Establish playbooks and best practices that raise the bar for service delivery across the org.
Research / Best Practices Act as a thought leader on creator economy trends, platform shifts, and cultural insights. Educate internal teams and clients on best practices, embedding innovation and strategic POVs into every campaign.
What Success Looks Like
Every client campaign is delivered
on time, on scope, and above expectations .
Later is recognized by clients and partners as
best-in-class in influencer marketing services .
Services team members are engaged, growing, and consistently exceeding performance expectations.
New workflows, playbooks, and processes are implemented that
increase efficiency and scalability .
Later’s leadership and clients view you as a
trusted advisor and operational backbone
of the Services org.
What You Bring
7+ years of experience in
client services, influencer marketing, or digital operations , with direct leadership of client-facing teams.
Proven success
managing enterprise accounts , delivering measurable ROI, and maintaining long-term client satisfaction.
Strong ability to
balance team needs with business priorities , allocating resources effectively in high-growth contexts.
Experience building and implementing
scalable processes and workflows
that drive efficiency without sacrificing creativity.
Demonstrated success in
talent development
— recruiting, mentoring, and elevating high-performing teams.
A systems mindset with the ability to connect
operational details to strategic business outcomes .
Excellent executive communication skills and the ability to influence cross-functional stakeholders.
How You Work
Driven by Impact:
You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
Strategic & Customer-Centric:
You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
Curious & Growth-Oriented:
You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
Collaborative & Resilient:
You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
Accountable & Honest:
You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
Emotionally Intelligent:
You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.
Our approach to compensation We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors. Salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only. To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package. Salary Range: $150,000- $180,000 OTE USD
Where we work We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility We are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change. We are an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
#J-18808-Ljbffr
Later is looking for a
Director, Client Services
to elevate how we deliver influencer marketing campaigns for some of the world’s leading brands. This role is not just about managing accounts — it’s about shaping the systems, people, and processes that enable best-in-class delivery at scale. As a senior leader, you’ll oversee a team of Account Leads and client-facing specialists, driving operational excellence, campaign quality, and client outcomes. You’ll ensure every campaign is delivered with precision and impact, while building the internal infrastructure and talent needed for long-term growth. This role is equal parts strategist, operator, and coach — and is central to Later’s ability to deliver predictable, measurable ROI in the creator economy.
What You’ll be Doing
Lead a team of Account Leads to deliver flawless campaigns across a portfolio of enterprise clients.
Monitor and manage team bandwidth, ensuring balanced resourcing and sustainable high performance.
Embed a culture of accountability through structured internal meetings, clear performance expectations, and consistent communication.
Technical / Execution
Own the quality bar for all campaign deliverables — from activation briefs to final reports.
Review and approve key client materials, providing strategic insights that elevate outcomes.
Oversee campaign KPIs, flag risks early, and guide teams in optimizing performance.
Partner with Sales and Strategy during presale to validate scopes, timelines, and deliverables — ensuring commitments align with internal capacity and standards.
Recruit, onboard, and mentor top talent for the Services team.
Provide structured coaching, real-time feedback, and professional development opportunities.
Model proactive, strategic client service and set clear expectations for performance at every level.
Identify and implement workflow improvements that reduce friction while maintaining creative excellence.
Partner with Customer Operations, Revenue Operations, and Product to roll out scalable systems that support high-quality delivery.
Establish playbooks and best practices that raise the bar for service delivery across the org.
Research / Best Practices Act as a thought leader on creator economy trends, platform shifts, and cultural insights. Educate internal teams and clients on best practices, embedding innovation and strategic POVs into every campaign.
What Success Looks Like
Every client campaign is delivered
on time, on scope, and above expectations .
Later is recognized by clients and partners as
best-in-class in influencer marketing services .
Services team members are engaged, growing, and consistently exceeding performance expectations.
New workflows, playbooks, and processes are implemented that
increase efficiency and scalability .
Later’s leadership and clients view you as a
trusted advisor and operational backbone
of the Services org.
What You Bring
7+ years of experience in
client services, influencer marketing, or digital operations , with direct leadership of client-facing teams.
Proven success
managing enterprise accounts , delivering measurable ROI, and maintaining long-term client satisfaction.
Strong ability to
balance team needs with business priorities , allocating resources effectively in high-growth contexts.
Experience building and implementing
scalable processes and workflows
that drive efficiency without sacrificing creativity.
Demonstrated success in
talent development
— recruiting, mentoring, and elevating high-performing teams.
A systems mindset with the ability to connect
operational details to strategic business outcomes .
Excellent executive communication skills and the ability to influence cross-functional stakeholders.
How You Work
Driven by Impact:
You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear.
Strategic & Customer-Centric:
You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights.
Curious & Growth-Oriented:
You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement.
Collaborative & Resilient:
You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high.
Accountable & Honest:
You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth.
Emotionally Intelligent:
You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity.
Our approach to compensation We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors. Salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only. To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package. Salary Range: $150,000- $180,000 OTE USD
Where we work We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.
Diversity, inclusion, and accessibility We are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change. We are an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.
#J-18808-Ljbffr