Highmark Health
Overview
As a Digital Strategy Partner, you\'ll work on shaping and executing the organization\'s digital vision in solving key customer and business problems. The incumbent will work closely with omni-channel Product Managers in establishing how digital experiences align with business goals/objectives and deliver on customer needs across multiple digital channels, maximizing the value and power of digital capabilities. This will include establishing the metrics of success that will show how digital capabilities meet those objectives. The role considers market trends, tech trends, customer behavior data, performance data, customer journey analytics, among other data sources, to recommend ways digital channels can contribute to achieving goals. Key activities include: defining and shaping digital strategy, identifying opportunities to solve business problems with digital technologies, conducting market research, external benchmarking and competitive analysis, conducting data analysis, collaborating with cross-disciplinary product teams to develop product roadmaps and initiatives, collaborating with Digital Product Management to bring strategy to life through digital products, and working with and managing vendor partners and other stakeholders who support digital experiences. This role is designed for a big picture thinker and team player – someone who loves architecting digital experiences, driving innovation, and working in a highly matrixed environment. Essential Responsibilities
Lead or support key strategic initiatives across the Enterprise. Role will vary depending on initiative, but will include elements of team leadership, problem-solving, data analysis, project management, communication, and implementation support. Will participate on a portfolio of projects. Participate in the development of strategic plans for the Enterprise and the key business units of the Enterprise. Support the team in identifying, clarifying, and resolving complex issues critical to the success of the initiative. Support the identification of initiative impacts with other strategic initiatives to ensure alignment of the overall strategy. Help develop standard analytics and processes to use in leading various strategic initiatives. Play a role in shaping the culture and skill set of the organization. Other duties as assigned or requested. Education
Required Bachelor\'s Degree in Business, or related field, or relevant experience and/or education as determined by the company in lieu of bachelor\'s degree. Preferred Master’s Degree in Business, or related field. Experience
Required 5 years of experience in Strategic Planning or related work experience in Business or Healthcare or equivalent combination of experience and education 2 years of consulting experience (external or internal) or equivalent combination of experience and education Preferred 6 years of experience in payer, hospital system, or care delivery industry Experience influencing change in complex organizational systems Skills
Ability to solve complex conceptual and operational problems; potential ability to lead teams in problem-solving exercises Strong quantitative and analytical skills Demonstrated influencing, and teamwork skills Basic project management skills Focus on impacts to the customer of decisions rendered Proactive in driving change and continuous improvement Strong emotional intelligence, with servant leadership mindset Commitment to development of others and self Other Details
Language (Other than English):
None Travel Requirement:
0% - 25% Physical, Mental Demands and Working Conditions
Position Type : Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never Compliance and Notes
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information and must protect it. All employees must comply with HIPAA and the company\'s Privacy Policies and Information Security Policy. Furthermore, it is every employee\'s responsibility to comply with the company\'s Code of Business Conduct and applicable laws, rules, and regulations. Pay
Pay Range Minimum:
$92,300.00 Pay Range Maximum:
$172,500.00 Base pay is determined by a variety of factors including a candidate\'s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals and comply with applicable equal opportunity laws. For accessibility inquiries, contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J264922
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As a Digital Strategy Partner, you\'ll work on shaping and executing the organization\'s digital vision in solving key customer and business problems. The incumbent will work closely with omni-channel Product Managers in establishing how digital experiences align with business goals/objectives and deliver on customer needs across multiple digital channels, maximizing the value and power of digital capabilities. This will include establishing the metrics of success that will show how digital capabilities meet those objectives. The role considers market trends, tech trends, customer behavior data, performance data, customer journey analytics, among other data sources, to recommend ways digital channels can contribute to achieving goals. Key activities include: defining and shaping digital strategy, identifying opportunities to solve business problems with digital technologies, conducting market research, external benchmarking and competitive analysis, conducting data analysis, collaborating with cross-disciplinary product teams to develop product roadmaps and initiatives, collaborating with Digital Product Management to bring strategy to life through digital products, and working with and managing vendor partners and other stakeholders who support digital experiences. This role is designed for a big picture thinker and team player – someone who loves architecting digital experiences, driving innovation, and working in a highly matrixed environment. Essential Responsibilities
Lead or support key strategic initiatives across the Enterprise. Role will vary depending on initiative, but will include elements of team leadership, problem-solving, data analysis, project management, communication, and implementation support. Will participate on a portfolio of projects. Participate in the development of strategic plans for the Enterprise and the key business units of the Enterprise. Support the team in identifying, clarifying, and resolving complex issues critical to the success of the initiative. Support the identification of initiative impacts with other strategic initiatives to ensure alignment of the overall strategy. Help develop standard analytics and processes to use in leading various strategic initiatives. Play a role in shaping the culture and skill set of the organization. Other duties as assigned or requested. Education
Required Bachelor\'s Degree in Business, or related field, or relevant experience and/or education as determined by the company in lieu of bachelor\'s degree. Preferred Master’s Degree in Business, or related field. Experience
Required 5 years of experience in Strategic Planning or related work experience in Business or Healthcare or equivalent combination of experience and education 2 years of consulting experience (external or internal) or equivalent combination of experience and education Preferred 6 years of experience in payer, hospital system, or care delivery industry Experience influencing change in complex organizational systems Skills
Ability to solve complex conceptual and operational problems; potential ability to lead teams in problem-solving exercises Strong quantitative and analytical skills Demonstrated influencing, and teamwork skills Basic project management skills Focus on impacts to the customer of decisions rendered Proactive in driving change and continuous improvement Strong emotional intelligence, with servant leadership mindset Commitment to development of others and self Other Details
Language (Other than English):
None Travel Requirement:
0% - 25% Physical, Mental Demands and Working Conditions
Position Type : Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never Compliance and Notes
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information and must protect it. All employees must comply with HIPAA and the company\'s Privacy Policies and Information Security Policy. Furthermore, it is every employee\'s responsibility to comply with the company\'s Code of Business Conduct and applicable laws, rules, and regulations. Pay
Pay Range Minimum:
$92,300.00 Pay Range Maximum:
$172,500.00 Base pay is determined by a variety of factors including a candidate\'s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals and comply with applicable equal opportunity laws. For accessibility inquiries, contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J264922
#J-18808-Ljbffr