Kyndryl
Director, Consult Partner - Digital Workplace Services / Financial Industry
Kyndryl, Raleigh, North Carolina, United States, 27601
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward and strive to build a more equitable, inclusive world for our employees, our customers and our communities. The Role
Kyndryl Consult is the fastest growing business within the organization and instrumental to the company’s strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer ecosystem. This role focuses on delivering digital modernization through Digital Workplace Services (DWS), helping Kyndryl’s Banking and Financial Services clientele enhance their internal employee experience, workforce agility, collaboration, and overall digital experience. As a Consult Partner, you will drive profitable growth, leverage our capabilities to build strong client relationships, and lead your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will foster talent development and innovation within the organization. This role will also lead the overall client engagement and deliver high-quality client work alongside senior client stakeholders. You will work in a transaction environment which may be pre or post deal, planning post-deal implementation, and ultimately supporting execution. Partners will focus on financial impact, utilization and contribution, client impact and leadership. Contribute to Profitable Growth
Drive significant financial outcomes through signings and revenue targets
Ensure sustained growth and profitability, managing margin expectations and backlog growth
Support the identification, pursuit and conversion of a pipeline of business development opportunities
Undertake scoping and fee negotiation on engagements, ensuring profitability and understanding and containing risk
Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery
Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth
Client Engagement
Consult, advise, and deliver technology-centric DWS consulting engagements with new and existing Kyndryl clientele, focusing on enhancing client HR, IT service management, collaboration, contact center, and employee experience functions across the enterprise
Build and maintain deep relationships with client CXOs, becoming the 'go-to' trusted advisor to senior executives and opening doors with existing relationships to accelerate sales cycles
Lead C-level client interactions and consulting initiatives, deliverables, and outputs of deal engagements, demonstrating credibility and expertise
Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations
Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner
Bring consulting experience—preferably in the Banking and Financial Services space—to tailor engagements that resonate with industry-specific needs and priorities
Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; secure client references
Operational Excellence
Achieve individual and team utilization targets
Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction
Leadership, Management, People
Lead by example; foster a culture of continuous personal and professional development and encourage curiosity and innovation, while ensuring outcomes are commercially focused, value-adding and effectively executed
Strategic Contribution
Drive Kyndryl’s delivery capability with new and existing clients by leading DWS-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings
Utilize industry and technology expertise to shape and drive the company’s strategic initiatives
Align with Kyndryl’s strategic vision and contribute to its execution
Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry
Proactively develop thought leadership and intellectual capital
Kyndryl currently does not require employees to be fully vaccinated against COVID-19; however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are
You’re good at what you do and possess the required experience to prove it. Equally important is a growth mindset; you are customer-focused and prioritize customer success. You are open and inclusive in how you work with others. Required Skills and Experience
Candidates with consultative expertise to articulate Digital Workplace challenges and advise on strategies addressing trends like Copilot, Agentic AI, and the future of work are strongly encouraged to apply
Experience in discovery, design, and deployment of Digital Workplace solutions using technologies including, but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM, Amazon Connect, and Google Suite strongly preferred
Extensive experience in client engagement and relationship management at the CXO level
Demonstrable ability to build and commercialize relationships with senior executives
Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
Expertise in mergers and acquisitions (M&A) integration within the Digital Workplace context would be a plus
Effective financial acumen with experience in driving revenue growth and managing margins
Experience of managing or supporting high-value business development activities with senior stakeholders
Sound personal brand and eminence in the Banking and Financial services industry preferred
Demonstrated ability to innovate and drive change
The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California: $175,080 to $343,920
Colorado: $159,240 to $286,560
New York City: $191,040 to $343,920
Washington: $175,080 to $315,240
Washington DC: $175,080 to $315,240
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Being You
Diversity is a whole lot more than what we look like or where we come from; it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. Our inclusion networks are a key part of creating a workplace where all Kyndryls can find and provide support and advice. This dedication means that Kyndryl gives you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and offers benefits that give you choice, reflect the diversity of our employees and support you and your family through moments that matter. Our learning programs provide access to certifications, including Microsoft, Google, Amazon, Skillsoft, and more. Through our volunteering platform, you can donate, start fundraisers, volunteer, and support non-profit organizations. We invest in you so that you can succeed and, together, we will all succeed. Get Referred! If you know someone who works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
#J-18808-Ljbffr
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward and strive to build a more equitable, inclusive world for our employees, our customers and our communities. The Role
Kyndryl Consult is the fastest growing business within the organization and instrumental to the company’s strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer ecosystem. This role focuses on delivering digital modernization through Digital Workplace Services (DWS), helping Kyndryl’s Banking and Financial Services clientele enhance their internal employee experience, workforce agility, collaboration, and overall digital experience. As a Consult Partner, you will drive profitable growth, leverage our capabilities to build strong client relationships, and lead your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will foster talent development and innovation within the organization. This role will also lead the overall client engagement and deliver high-quality client work alongside senior client stakeholders. You will work in a transaction environment which may be pre or post deal, planning post-deal implementation, and ultimately supporting execution. Partners will focus on financial impact, utilization and contribution, client impact and leadership. Contribute to Profitable Growth
Drive significant financial outcomes through signings and revenue targets
Ensure sustained growth and profitability, managing margin expectations and backlog growth
Support the identification, pursuit and conversion of a pipeline of business development opportunities
Undertake scoping and fee negotiation on engagements, ensuring profitability and understanding and containing risk
Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery
Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth
Client Engagement
Consult, advise, and deliver technology-centric DWS consulting engagements with new and existing Kyndryl clientele, focusing on enhancing client HR, IT service management, collaboration, contact center, and employee experience functions across the enterprise
Build and maintain deep relationships with client CXOs, becoming the 'go-to' trusted advisor to senior executives and opening doors with existing relationships to accelerate sales cycles
Lead C-level client interactions and consulting initiatives, deliverables, and outputs of deal engagements, demonstrating credibility and expertise
Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations
Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner
Bring consulting experience—preferably in the Banking and Financial Services space—to tailor engagements that resonate with industry-specific needs and priorities
Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; secure client references
Operational Excellence
Achieve individual and team utilization targets
Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction
Leadership, Management, People
Lead by example; foster a culture of continuous personal and professional development and encourage curiosity and innovation, while ensuring outcomes are commercially focused, value-adding and effectively executed
Strategic Contribution
Drive Kyndryl’s delivery capability with new and existing clients by leading DWS-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings
Utilize industry and technology expertise to shape and drive the company’s strategic initiatives
Align with Kyndryl’s strategic vision and contribute to its execution
Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry
Proactively develop thought leadership and intellectual capital
Kyndryl currently does not require employees to be fully vaccinated against COVID-19; however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are
You’re good at what you do and possess the required experience to prove it. Equally important is a growth mindset; you are customer-focused and prioritize customer success. You are open and inclusive in how you work with others. Required Skills and Experience
Candidates with consultative expertise to articulate Digital Workplace challenges and advise on strategies addressing trends like Copilot, Agentic AI, and the future of work are strongly encouraged to apply
Experience in discovery, design, and deployment of Digital Workplace solutions using technologies including, but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM, Amazon Connect, and Google Suite strongly preferred
Extensive experience in client engagement and relationship management at the CXO level
Demonstrable ability to build and commercialize relationships with senior executives
Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
Expertise in mergers and acquisitions (M&A) integration within the Digital Workplace context would be a plus
Effective financial acumen with experience in driving revenue growth and managing margins
Experience of managing or supporting high-value business development activities with senior stakeholders
Sound personal brand and eminence in the Banking and Financial services industry preferred
Demonstrated ability to innovate and drive change
The compensation range for the position in the U.S. is $159,240 to $286,560 based on a full-time schedule. Your actual compensation may vary depending on geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California: $175,080 to $343,920
Colorado: $159,240 to $286,560
New York City: $191,040 to $343,920
Washington: $175,080 to $315,240
Washington DC: $175,080 to $315,240
This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Being You
Diversity is a whole lot more than what we look like or where we come from; it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. Our inclusion networks are a key part of creating a workplace where all Kyndryls can find and provide support and advice. This dedication means that Kyndryl gives you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and offers benefits that give you choice, reflect the diversity of our employees and support you and your family through moments that matter. Our learning programs provide access to certifications, including Microsoft, Google, Amazon, Skillsoft, and more. Through our volunteering platform, you can donate, start fundraisers, volunteer, and support non-profit organizations. We invest in you so that you can succeed and, together, we will all succeed. Get Referred! If you know someone who works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
#J-18808-Ljbffr