Arkansas Jobs
Retirement System Coordinator
At APERS, you will be part of a team that serves over 100,000 active members and retirees from across the state of Arkansas. As the state's second-largest retirement system, we manage a trust fund of over $11 billion and we distribute over $600 million dollars in benefits to our retirees and beneficiaries each year. On a daily basis, you will have an opportunity to make a positive impact, as you help us achieve our mission of providing a secure income in retirement to our members and their beneficiaries. APERS is seeking knowledgeable, enthusiastic, and service-minded individuals to build our team. Our employees serve our members with a positive attitude and strive to exceed our members' expectations with their accuracy and willingness to go above and beyond. They collaborate with their coworkers and treat others respectfully as they work to meet the needs of our members. We hold our employees to high standards of quality, and we help them develop the knowledge and skill necessary to achieve excellence in their roles. What We Offer: Health insurance and supplemental dental, vision, and other plans Employer-paid life insurance Annual leave and sick leave 11 paid holidays and 8 hours Children's Educational Activity Leave (CEAL) annually Defined benefit retirement plan with 5 year-vesting Optional 457(b) deferred compensation retirement plan Career service recognition program Paid parking Business casual dress including nice jeans Job Summary: The Retirement System Coordinator is responsible for administering and streamlining the processes associated with a retirement benefits system. This role ensures that retirement applications are processed efficiently, benefits are computed accurately, and all activities comply with regulatory and organizational policies. In addition, the coordinator serves as a primary point of contact for employees and retirees, providing guidance, processing inquiries, and facilitating communication between internal personnel and external agencies. This position is key to maintaining the integrity and reliability of the retirement system while supporting the overall mission of delivering exceptional benefits services. Primary Responsibilities: Oversee daily operations of the retirement system, including the processing of retirement applications and benefits computations. Maintain, update, and secure comprehensive records and databases ensuring accuracy and confidentiality. Respond to inquiries from employees and retirees via telephone, email, or in-person, providing clear explanations on retirement options, eligibility criteria, and required documentation. Coordinate and participate in pre-retirement seminars or informational workshops to educate participants about available benefits and retirement planning procedures. Act as a liaison between human resources, benefits administrators, payroll personnel, and external agencies (e.g., government or third-party benefits providers) to ensure that all retirement-related processes are cohesive and compliant. Assist in preparing correspondence, reports, and presentations related to retirement program performance and compliance. Apply current federal, state, and program-specific laws and regulations to ensure all processes adhere to required standards. Identify opportunities for procedural enhancements and implement process improvements to enhance service delivery and operational efficiency. Review employee work history, salary records, and other pertinent data to accurately calculate retirement benefits. Address and resolve discrepancies or errors in benefit computations in a timely fashion. Knowledge and Skills: Strong verbal and written communication skills to clearly explain complex retirement information and policies. A service-driven approach with the ability to work compassionately and confidentially with varied client populations. High attention to detail for accurate data verification and benefits computation; proficient in identifying and resolving discrepancies. Proficiency with standard office applications (e.g., Microsoft Office Suite) and aptitude in learning specialized benefits or retirement management software. Minimum Qualifications: Bachelor's degree in Business Administration, Public Administration, Finance, Economics, Accounting, or a related field. Minimum of 4 years of progressively responsible experience in retirement systems administration, benefits management, or a related benefits field. Licensure/Certifications: N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
At APERS, you will be part of a team that serves over 100,000 active members and retirees from across the state of Arkansas. As the state's second-largest retirement system, we manage a trust fund of over $11 billion and we distribute over $600 million dollars in benefits to our retirees and beneficiaries each year. On a daily basis, you will have an opportunity to make a positive impact, as you help us achieve our mission of providing a secure income in retirement to our members and their beneficiaries. APERS is seeking knowledgeable, enthusiastic, and service-minded individuals to build our team. Our employees serve our members with a positive attitude and strive to exceed our members' expectations with their accuracy and willingness to go above and beyond. They collaborate with their coworkers and treat others respectfully as they work to meet the needs of our members. We hold our employees to high standards of quality, and we help them develop the knowledge and skill necessary to achieve excellence in their roles. What We Offer: Health insurance and supplemental dental, vision, and other plans Employer-paid life insurance Annual leave and sick leave 11 paid holidays and 8 hours Children's Educational Activity Leave (CEAL) annually Defined benefit retirement plan with 5 year-vesting Optional 457(b) deferred compensation retirement plan Career service recognition program Paid parking Business casual dress including nice jeans Job Summary: The Retirement System Coordinator is responsible for administering and streamlining the processes associated with a retirement benefits system. This role ensures that retirement applications are processed efficiently, benefits are computed accurately, and all activities comply with regulatory and organizational policies. In addition, the coordinator serves as a primary point of contact for employees and retirees, providing guidance, processing inquiries, and facilitating communication between internal personnel and external agencies. This position is key to maintaining the integrity and reliability of the retirement system while supporting the overall mission of delivering exceptional benefits services. Primary Responsibilities: Oversee daily operations of the retirement system, including the processing of retirement applications and benefits computations. Maintain, update, and secure comprehensive records and databases ensuring accuracy and confidentiality. Respond to inquiries from employees and retirees via telephone, email, or in-person, providing clear explanations on retirement options, eligibility criteria, and required documentation. Coordinate and participate in pre-retirement seminars or informational workshops to educate participants about available benefits and retirement planning procedures. Act as a liaison between human resources, benefits administrators, payroll personnel, and external agencies (e.g., government or third-party benefits providers) to ensure that all retirement-related processes are cohesive and compliant. Assist in preparing correspondence, reports, and presentations related to retirement program performance and compliance. Apply current federal, state, and program-specific laws and regulations to ensure all processes adhere to required standards. Identify opportunities for procedural enhancements and implement process improvements to enhance service delivery and operational efficiency. Review employee work history, salary records, and other pertinent data to accurately calculate retirement benefits. Address and resolve discrepancies or errors in benefit computations in a timely fashion. Knowledge and Skills: Strong verbal and written communication skills to clearly explain complex retirement information and policies. A service-driven approach with the ability to work compassionately and confidentially with varied client populations. High attention to detail for accurate data verification and benefits computation; proficient in identifying and resolving discrepancies. Proficiency with standard office applications (e.g., Microsoft Office Suite) and aptitude in learning specialized benefits or retirement management software. Minimum Qualifications: Bachelor's degree in Business Administration, Public Administration, Finance, Economics, Accounting, or a related field. Minimum of 4 years of progressively responsible experience in retirement systems administration, benefits management, or a related benefits field. Licensure/Certifications: N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.