Sherwin-Williams
Bilingual Customer Service Representative (Spanish)
Sherwin-Williams, Baltimore, Maryland, United States, 21276
We are excited to offer a position that comes with a range of health benefits including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement savings benefits, and more. Additionally, enjoy a generous time-off package that features personal leave, paid parental leave, medical leave, vacation, and holidays.
As a Customer Service Representative, you will engage with wholesale and retail customers to uncover their needs, provide insightful answers to their questions regarding Sherwin-Williams products, and suggest the best solutions tailored to them. You will also work closely to resolve any customer concerns promptly, ensuring they have a satisfying experience. Staying informed about product features and maintaining the high quality and visual appeal of our offerings are also key aspects of the job. Our goal is to deliver excellent customer service and consistently meet our store's sales objectives.
This role involves direct contact with customers, including minors, and entails handling cash, various payment methods, and electronic equipment. Due to this responsibility, a review of criminal history is necessary to protect our customers, staff, and the integrity of our operations.
The selected candidate for this role will be expected to work within a 10-mile radius of store # 705247, located at: 4625 Falls Road, Baltimore, MD 21209.
At Sherwin-Williams, we are dedicated to our mission of inspiring and enhancing the world through color and protection. Our products and innovative solutions enrich spaces in our communities. Your skills and passion are vital to achieving this purpose, helping both our customers and our business flourish. Sherwin-Williams fosters an environment that encourages stability and growth, creating opportunities for you to thrive.
What We Offer:
A rewarding life with attractive benefits designed to support your health and well-being.
A career filled with opportunities to learn, develop new skills, and enhance your contributions.
A supportive, inclusive team that values connections within our communities.
Getting Started:
Online Application:
Visit our Careers page to find roles that spark your interest. Prepare to create your profile in about 15 minutes. Digital Interview:
Qualified candidates will receive an invitation to complete a video interview via HireVue, featuring a few behavioral questions. Complete this at your convenience within 7 days of the invitation. In-Store Interview:
After reviewing your video interview, top candidates will be invited to meet with our team at a store or facility. We prioritize the health and well-being of our employees and their families through a wide range of world-class benefits. Learn more about our offerings when you apply. Please note, discussions about compensation will consider various factors such as skills, experience, and specific organizational needs. The listed compensation information is accurate as of this posting date, and we reserve the right to modify it at any time. Qualified applicants with arrest or conviction records will be considered for employment in line with applicable laws. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected status. Ensure an exceptional level of customer satisfaction through outstanding sales service. Assist customers both in-store and over the phone by identifying their needs and presenting suitable products and services. Build rewarding and trusting relationships with both wholesale and retail customers. Process sales transactions accurately according to policies. Achieve and exceed sales targets on a monthly, quarterly, and yearly basis. Maintain organized work order files and accurate formulas. Retrieve products from sales floors or warehouses as needed. Tint and mix products to meet customer specifications. Keep shelves stocked and create appealing displays. Maintain cleanliness of equipment and store. Load and unload delivery trucks. Assist with deliveries as needed. Ensure assigned areas are well-stocked and visually appealing. Stay knowledgeable about the products offered and explore options with customers. Adhere to inventory control procedures and suggest ways to enhance sales. Minimum Requirements: Must be at least eighteen (18) years of age. Legally authorized to work without requiring sponsorship for employment visa. Ability to read, write, comprehend, and communicate in English. Ability to read, write, comprehend, and communicate in Spanish. Valid, unrestricted driver's license. Capacity to lift and carry up to 50 lbs frequently and 70 lbs occasionally, with or without reasonable accommodation. Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation. Preferred Qualifications: High School diploma or GED. One (1) year of experience in delivery, retail, or customer service roles. Previous experience selling paint or related products. Familiarity with tinting and mixing equipment.
Visit our Careers page to find roles that spark your interest. Prepare to create your profile in about 15 minutes. Digital Interview:
Qualified candidates will receive an invitation to complete a video interview via HireVue, featuring a few behavioral questions. Complete this at your convenience within 7 days of the invitation. In-Store Interview:
After reviewing your video interview, top candidates will be invited to meet with our team at a store or facility. We prioritize the health and well-being of our employees and their families through a wide range of world-class benefits. Learn more about our offerings when you apply. Please note, discussions about compensation will consider various factors such as skills, experience, and specific organizational needs. The listed compensation information is accurate as of this posting date, and we reserve the right to modify it at any time. Qualified applicants with arrest or conviction records will be considered for employment in line with applicable laws. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected status. Ensure an exceptional level of customer satisfaction through outstanding sales service. Assist customers both in-store and over the phone by identifying their needs and presenting suitable products and services. Build rewarding and trusting relationships with both wholesale and retail customers. Process sales transactions accurately according to policies. Achieve and exceed sales targets on a monthly, quarterly, and yearly basis. Maintain organized work order files and accurate formulas. Retrieve products from sales floors or warehouses as needed. Tint and mix products to meet customer specifications. Keep shelves stocked and create appealing displays. Maintain cleanliness of equipment and store. Load and unload delivery trucks. Assist with deliveries as needed. Ensure assigned areas are well-stocked and visually appealing. Stay knowledgeable about the products offered and explore options with customers. Adhere to inventory control procedures and suggest ways to enhance sales. Minimum Requirements: Must be at least eighteen (18) years of age. Legally authorized to work without requiring sponsorship for employment visa. Ability to read, write, comprehend, and communicate in English. Ability to read, write, comprehend, and communicate in Spanish. Valid, unrestricted driver's license. Capacity to lift and carry up to 50 lbs frequently and 70 lbs occasionally, with or without reasonable accommodation. Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation. Preferred Qualifications: High School diploma or GED. One (1) year of experience in delivery, retail, or customer service roles. Previous experience selling paint or related products. Familiarity with tinting and mixing equipment.