University of New Mexico
Student Technical Specialist
University of New Mexico, Los Lunas, New Mexico, United States, 87031
Requisition ID req33413
Working Title Student Technical Specialist
Pay $15.00 Hourly
Campus Valencia
Department Valencia Branch
Employment Type Student Employment
Student Type Work-Study
Status Non-Exempt
Background Check Required No
For Best Consideration Date 9/11/2025
Position Summary POSITION SUMMARY: We are seeking responsible, self-motivated students to
staff our campus-wide IT support services, respond to e-mail inquiries, sort
and process work tickets, run routine IT repairs on campus, and help with
special projects such as mass installations of software/hardware. The
successful candidates will be assigned to work directly with IT management and
distributed local IT staff to resolve technology issues in various departments.
DUTIES AND RESPONSIBILITIES: * Plays an integral role as front-line staff in
the IT support operations of the UNM Valencia campus by responding to and
troubleshooting email, online, and in-person inquiries * Manage computer
lab/classroom systems with IT Staff * Configures, manages and repairs
computers, printers, smartphones, and other devices used by faculty, staff and
students * Provides in-the-field assistance to users with various computer
hardware and software issues * Utilizes a central ticketing system to
communicate with colleagues and resolve issues in conjunction with higher-level
IT resources both centrally and within their assigned department * Assists in
maintaining inventory of equipment and supplies
Minimum Qualifications
Equivalencies not found for this position Preferred Qualifications MINIMUM QUALIFICATIONS: * Exceptional communication and customer service skills with a strong work ethic * Knowledge of Microsoft and/or Mac OS software and services (including operating systems and productivity software such as Microsoft Office) * Ability to evaluate and solve information technology problems * Ability to provide technical guidance and training * Skill configuring, troubleshooting and repairing computer hardware WORKING CONDITIONS AND PHYSICAL EFFORT: o Work is normally performed in a typical interior/office work environment o Appropriate office attire required o Limited physical effort required (lifting up to 50 lbs) o Limited exposure to physical risk PREFERRED QUALIFICATIONS: * Available at least 20 hours per week, ideally between 8am and 5pm Monday through Friday * Strong analytical skills to help staff resolve technical problems * Previous experience in an IT support environment * Experience with Apple (Mac) operating systems and devices * Genuine interest in information technologies and ability to manage the rapid pace of change that comes with that industry Application Instructions Include Resume and Check with Financial Aid to make sure you have a Work Study Award.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
Minimum Qualifications
Equivalencies not found for this position Preferred Qualifications MINIMUM QUALIFICATIONS: * Exceptional communication and customer service skills with a strong work ethic * Knowledge of Microsoft and/or Mac OS software and services (including operating systems and productivity software such as Microsoft Office) * Ability to evaluate and solve information technology problems * Ability to provide technical guidance and training * Skill configuring, troubleshooting and repairing computer hardware WORKING CONDITIONS AND PHYSICAL EFFORT: o Work is normally performed in a typical interior/office work environment o Appropriate office attire required o Limited physical effort required (lifting up to 50 lbs) o Limited exposure to physical risk PREFERRED QUALIFICATIONS: * Available at least 20 hours per week, ideally between 8am and 5pm Monday through Friday * Strong analytical skills to help staff resolve technical problems * Previous experience in an IT support environment * Experience with Apple (Mac) operating systems and devices * Genuine interest in information technologies and ability to manage the rapid pace of change that comes with that industry Application Instructions Include Resume and Check with Financial Aid to make sure you have a Work Study Award.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.