H&M
About the Role
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation and standards according to the store format location and global and regional strategies. You lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and are aware of the store’s strengths, opportunities, and competitors. You analyze and follow up on sales, creating plans to optimize results and profits. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales and budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products Follow up that your teams actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Schedule to budgeted hours plan in line with sales budget and commercial activities Ensure correct routines in fitting rooms and checkout, including transactions, returns and exchanges Be aware of store strengths and opportunities, identifying commercial opportunities and acting on them; maintain competitor awareness and knowledge Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled correctly Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Ensure your team provides product and fashion knowledge during customer interactions Understand the local area of your store, customers, competition, and fashion trends Team & Development
Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs and team Retain and share your knowledge and skills with your team Collaborate with Area team and store leadership team including VMs Ensure excellent communication and professionalism Responsible for the team’s planning and scheduling Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in onboarding and introduction processes, trainings and courses relevant for your role and future development Retail Operations / Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house Ensure high fashion quality, visual and commercial product presentation, with great garment care Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues Responsible for and supports with the daily opening and closing of store routines and processes Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards Upkeep and following best practices for in-store OMNI Services and in-store tech services/tools Maintain price signs in-store and throughout the sales floor according to global and local strategies and regional requirements to ensure a strong price perception Update and maintain BOH areas for all colleagues (key information, health and safety, tidiness, etc.) Qualifications
Who You Are To be a successful and effective Store Manager, you’ll be a strong leader who takes responsibility for others Confident in team coaching and development; you must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers and managing statistics Relevant experience in a leadership position that you can apply to your role Retail management and retail operations experience Experience collaborating closely with a team Why You’ll Love Working at H & M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability We pride ourselves on being a values-driven organization, guided by our 7 unique values You’ll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities We are an inclusive company where you’re encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We support your overall wellbeing with comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and paid time off You’ll be able to express your personal style with our employee discount at H&M and related brands Additional Information
Compensation: expected base salary range is $71,290-$83,052 annually EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations) This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company’s discretion. H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of posting. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at the local career site. Benefits
We offer attractive benefits with development opportunities globally. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Discounts cover H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. You can read more about our incentive program on the company site. In addition to global benefits, local markets offer different competitive perks and benefits which may differ by employment type and country. We offer staff discounts and various health, wellness, retirement, and voluntary benefits. Inclusion & Diversity
H&M is committed to inclusive, diverse and equitable workplaces. Our teams should include a variety of people to share knowledge and ideas, and diversity is considered in recruitment. We strive for a fair and equal process and ask you not to attach a cover letter to avoid bias. Company Description
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion with one goal: to unleash self-expression. As an H&M colleague, you’re encouraged to be yourself and take on new responsibilities from day one. Our company fosters inclusion and belonging.
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As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation and standards according to the store format location and global and regional strategies. You lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and are aware of the store’s strengths, opportunities, and competitors. You analyze and follow up on sales, creating plans to optimize results and profits. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales and budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products Follow up that your teams actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Schedule to budgeted hours plan in line with sales budget and commercial activities Ensure correct routines in fitting rooms and checkout, including transactions, returns and exchanges Be aware of store strengths and opportunities, identifying commercial opportunities and acting on them; maintain competitor awareness and knowledge Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled correctly Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Ensure your team provides product and fashion knowledge during customer interactions Understand the local area of your store, customers, competition, and fashion trends Team & Development
Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs and team Retain and share your knowledge and skills with your team Collaborate with Area team and store leadership team including VMs Ensure excellent communication and professionalism Responsible for the team’s planning and scheduling Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in onboarding and introduction processes, trainings and courses relevant for your role and future development Retail Operations / Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house Ensure high fashion quality, visual and commercial product presentation, with great garment care Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues Responsible for and supports with the daily opening and closing of store routines and processes Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards Upkeep and following best practices for in-store OMNI Services and in-store tech services/tools Maintain price signs in-store and throughout the sales floor according to global and local strategies and regional requirements to ensure a strong price perception Update and maintain BOH areas for all colleagues (key information, health and safety, tidiness, etc.) Qualifications
Who You Are To be a successful and effective Store Manager, you’ll be a strong leader who takes responsibility for others Confident in team coaching and development; you must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers and managing statistics Relevant experience in a leadership position that you can apply to your role Retail management and retail operations experience Experience collaborating closely with a team Why You’ll Love Working at H & M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability We pride ourselves on being a values-driven organization, guided by our 7 unique values You’ll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities We are an inclusive company where you’re encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits We support your overall wellbeing with comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs, and paid time off You’ll be able to express your personal style with our employee discount at H&M and related brands Additional Information
Compensation: expected base salary range is $71,290-$83,052 annually EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations) This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned for this job at the company’s discretion. H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of posting. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at the local career site. Benefits
We offer attractive benefits with development opportunities globally. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Discounts cover H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. You can read more about our incentive program on the company site. In addition to global benefits, local markets offer different competitive perks and benefits which may differ by employment type and country. We offer staff discounts and various health, wellness, retirement, and voluntary benefits. Inclusion & Diversity
H&M is committed to inclusive, diverse and equitable workplaces. Our teams should include a variety of people to share knowledge and ideas, and diversity is considered in recruitment. We strive for a fair and equal process and ask you not to attach a cover letter to avoid bias. Company Description
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion with one goal: to unleash self-expression. As an H&M colleague, you’re encouraged to be yourself and take on new responsibilities from day one. Our company fosters inclusion and belonging.
#J-18808-Ljbffr