Trellix
Role Overview
We’re looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers’ success stories to life. This role is ideal for someone eager to grow in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute programs that showcase customer voices, strengthen brand trust, and enable our field teams to win and retain more business. About the Role
We’re looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers’ success stories to life. This role is ideal for someone eager to grow in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute programs that showcase customer voices, strengthen brand trust, and enable our field teams to win and retain more business. This is a key supporting role on the Customer Advocacy team, reporting into the Customer Advocacy Leader, and partnering closely with product marketing, product management, comms, sales, and customer value teams. What You’ll Do
Customer Advocacy Program Execution Support the rollout of customer advocacy initiatives aligned with strategic goals set by the Customer Advocacy Lead Manage day-to-day operations of our customer reference platform (e.g., ReferenceEdge or similar) including reference tracking, matching, and reporting Coordinate virtual Customer Advisory Boards (CABs), including invitations, logistics, content collection, and post-event follow-ups Ensure strong relationships with internal teams to identify advocacy candidates and drive customer engagement opportunities Customer Content Development Source, coordinate, and publish case studies, testimonials, and customer quotes that align to sales plays and product priorities Partner with Product Marketing and customer facing teams to identify customers for use cases across industry verticals and product lines Collaborate with Creative and Comms to ensure stories are polished, on-brand, and approved by customers Customer Review Program Support Manage and execute review programs for Gartner Peer Insights, and other relevant review sites Track, report, and optimize customer participation and feedback metrics Collaborate with CSMs to identify and nurture promoters for review generation Field & Sales Collaboration Act as the go-to point for sales and field teams to request references, customer content, or program updates Deliver sales-ready materials and support internal awareness of advocacy assets and activities Maintain and regularly update the customer content library to ensure assets are easy to find and deploy What You Bring
3-5 years in customer marketing, advocacy, content marketing, or a related marketing function—experience in B2B tech or cybersecurity preferred Strong project management skills and ability to coordinate multiple campaigns and stakeholders simultaneously Exceptional written and verbal communication skills with attention to detail Comfort working in fast-paced environments and collaborating across teams Familiarity with customer reference platforms (e.g., ReferenceEdge) and review sites like GPI or G2 is a plus A proactive, customer-first mindset and passion for amplifying customer voices Nice to Have
Experience supporting Customer Advisory Boards or executive-level virtual events Exposure to Salesforce, Gainsight, or advocacy tools like TechValidate, Influitive, or ReferenceEdge Understanding of Security Service Edge SSE, cybersecurity, or enterprise IT markets Interest in growing into a customer storytelling or customer lifecycle marketing role Company Benefits and Perks
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
#J-18808-Ljbffr
We’re looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers’ success stories to life. This role is ideal for someone eager to grow in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute programs that showcase customer voices, strengthen brand trust, and enable our field teams to win and retain more business. About the Role
We’re looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers’ success stories to life. This role is ideal for someone eager to grow in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute programs that showcase customer voices, strengthen brand trust, and enable our field teams to win and retain more business. This is a key supporting role on the Customer Advocacy team, reporting into the Customer Advocacy Leader, and partnering closely with product marketing, product management, comms, sales, and customer value teams. What You’ll Do
Customer Advocacy Program Execution Support the rollout of customer advocacy initiatives aligned with strategic goals set by the Customer Advocacy Lead Manage day-to-day operations of our customer reference platform (e.g., ReferenceEdge or similar) including reference tracking, matching, and reporting Coordinate virtual Customer Advisory Boards (CABs), including invitations, logistics, content collection, and post-event follow-ups Ensure strong relationships with internal teams to identify advocacy candidates and drive customer engagement opportunities Customer Content Development Source, coordinate, and publish case studies, testimonials, and customer quotes that align to sales plays and product priorities Partner with Product Marketing and customer facing teams to identify customers for use cases across industry verticals and product lines Collaborate with Creative and Comms to ensure stories are polished, on-brand, and approved by customers Customer Review Program Support Manage and execute review programs for Gartner Peer Insights, and other relevant review sites Track, report, and optimize customer participation and feedback metrics Collaborate with CSMs to identify and nurture promoters for review generation Field & Sales Collaboration Act as the go-to point for sales and field teams to request references, customer content, or program updates Deliver sales-ready materials and support internal awareness of advocacy assets and activities Maintain and regularly update the customer content library to ensure assets are easy to find and deploy What You Bring
3-5 years in customer marketing, advocacy, content marketing, or a related marketing function—experience in B2B tech or cybersecurity preferred Strong project management skills and ability to coordinate multiple campaigns and stakeholders simultaneously Exceptional written and verbal communication skills with attention to detail Comfort working in fast-paced environments and collaborating across teams Familiarity with customer reference platforms (e.g., ReferenceEdge) and review sites like GPI or G2 is a plus A proactive, customer-first mindset and passion for amplifying customer voices Nice to Have
Experience supporting Customer Advisory Boards or executive-level virtual events Exposure to Salesforce, Gainsight, or advocacy tools like TechValidate, Influitive, or ReferenceEdge Understanding of Security Service Edge SSE, cybersecurity, or enterprise IT markets Interest in growing into a customer storytelling or customer lifecycle marketing role Company Benefits and Perks
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
#J-18808-Ljbffr