Genesys Cloud Services, Inc.
Senior PS Consultant
Genesys Cloud Services, Inc., Charlotte, North Carolina, United States, 28245
Overview
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Digital & AI Team is a Professional Services team responsible for the design, development, and delivery of highly customized AI-driven use cases across all Genesys platforms. In this role, a candidate will work on the latest Genesys AI technologies to provide top-class CX using Genesys bots and machine learning applications. Services include software development and architecture, integration consulting, Agile leadership, customer training, team education and owning end-to-end delivery. We are seeking a highly skilled AI Consultant to join our Digital AI team. This role is ideal for a developer with a strong technical background in web development who has practical experience deploying various AI bots and machine learning products in a B2B setting. The AI Consultant will play a crucial role in presales work, project execution, and post-project value realization, primarily consulting on and assisting with various Genesys AI products and use cases. Responsibilities
Consulting and Presales Support:
Engage with clients to understand their needs and provide expert advice on AI solutions. Assist in the preparation and delivery of presales presentations and proposals. Conduct technical workshops and demonstrations of Genesys AI products. Project Execution:
Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions. Lead project work from inception through to successful delivery. Ensure AI solutions are integrated seamlessly with client systems and processes. After Project Value Realization:
Provide ongoing support and consultation post-deployment to ensure maximum value realization. Monitor and optimize deployed AI solutions for performance and effectiveness. Continuous Learning and Development:
Stay up to date with the latest developments in AI technology and use cases. Gain in-depth knowledge of the entire Genesys Cloud Digital suite. Participate in ongoing training and professional development. Contribute as a team player by providing feedback to the product organization about issues found in APIs, product, documentation or architecture. Qualifications
BS/MS/BA or equivalent in Computer Science, Engineering or related field. 5+ years of experience leading software development or professional services projects in a technical capacity. 2+ years of experience with commercial IVR applications, routing, bots and development in relevant tools; experience with advanced speech recognition engines. Additional languages such as PHP, Java or C# are a plus. 2+ years of experience working with bots on platforms like Genesys Bot Flows, Google Dialogflow, and Amazon Lex. Must include webhook/fulfillment experience and development skills. Demonstrated experience in a customer-facing role and handling difficult customer situations. Understanding of IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics. Ability to work independently on routine duties or projects with general instructions on new assignments; willingness to take initiative on new product features. Strong analytical programming and problem-solving skills. Quick learner on new technologies and product features. Good verbal and written communication skills; ability to effectively interact with clients (business and technical audiences) in English is a must. Skills in other languages are a plus. Ability to consult with clients and partners in a fast-paced environment with flexible schedules. May assist with resolving escalated customer issues. Willingness to travel. Preferred Qualifications
Experience with Genesys AI products and the Genesys Cloud Digital suite. Certification in AI or related fields. Experience in other technology consulting roles. Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary based on experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $80,200.00 - $149,000.00 Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work-from-home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.com About Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. Visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application, contact us at reasonable.accommodations@genesys.com. A response is typically provided within 24-48 hours. To help us provide the best support, please include any questions in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation requests may not receive a response. Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military status, veteran status, or other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Digital & AI Team is a Professional Services team responsible for the design, development, and delivery of highly customized AI-driven use cases across all Genesys platforms. In this role, a candidate will work on the latest Genesys AI technologies to provide top-class CX using Genesys bots and machine learning applications. Services include software development and architecture, integration consulting, Agile leadership, customer training, team education and owning end-to-end delivery. We are seeking a highly skilled AI Consultant to join our Digital AI team. This role is ideal for a developer with a strong technical background in web development who has practical experience deploying various AI bots and machine learning products in a B2B setting. The AI Consultant will play a crucial role in presales work, project execution, and post-project value realization, primarily consulting on and assisting with various Genesys AI products and use cases. Responsibilities
Consulting and Presales Support:
Engage with clients to understand their needs and provide expert advice on AI solutions. Assist in the preparation and delivery of presales presentations and proposals. Conduct technical workshops and demonstrations of Genesys AI products. Project Execution:
Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions. Lead project work from inception through to successful delivery. Ensure AI solutions are integrated seamlessly with client systems and processes. After Project Value Realization:
Provide ongoing support and consultation post-deployment to ensure maximum value realization. Monitor and optimize deployed AI solutions for performance and effectiveness. Continuous Learning and Development:
Stay up to date with the latest developments in AI technology and use cases. Gain in-depth knowledge of the entire Genesys Cloud Digital suite. Participate in ongoing training and professional development. Contribute as a team player by providing feedback to the product organization about issues found in APIs, product, documentation or architecture. Qualifications
BS/MS/BA or equivalent in Computer Science, Engineering or related field. 5+ years of experience leading software development or professional services projects in a technical capacity. 2+ years of experience with commercial IVR applications, routing, bots and development in relevant tools; experience with advanced speech recognition engines. Additional languages such as PHP, Java or C# are a plus. 2+ years of experience working with bots on platforms like Genesys Bot Flows, Google Dialogflow, and Amazon Lex. Must include webhook/fulfillment experience and development skills. Demonstrated experience in a customer-facing role and handling difficult customer situations. Understanding of IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics. Ability to work independently on routine duties or projects with general instructions on new assignments; willingness to take initiative on new product features. Strong analytical programming and problem-solving skills. Quick learner on new technologies and product features. Good verbal and written communication skills; ability to effectively interact with clients (business and technical audiences) in English is a must. Skills in other languages are a plus. Ability to consult with clients and partners in a fast-paced environment with flexible schedules. May assist with resolving escalated customer issues. Willingness to travel. Preferred Qualifications
Experience with Genesys AI products and the Genesys Cloud Digital suite. Certification in AI or related fields. Experience in other technology consulting roles. Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary based on experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $80,200.00 - $149,000.00 Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work-from-home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link: https://mygenesysbenefits.com About Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. Visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application, contact us at reasonable.accommodations@genesys.com. A response is typically provided within 24-48 hours. To help us provide the best support, please include any questions in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation requests may not receive a response. Equal Opportunity Employer Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military status, veteran status, or other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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