ZipRecruiter
IT Support Technician (Field Dispatch - Tier 1)
ZipRecruiter, Cincinnati, Ohio, United States, 45208
Job DescriptionJob Description
About Us
3C Technology Solutions is a fast-growing IT services provider, helping businesses across Ohio with innovative technology solutions. Founded in 2009, we have expanded to over 45 employees supporting 500+ clients statewide. Our team thrives in a culture built on trust, integrity, and commitment to excellence.
Why Join Us?
4-Day, 36-Hour Work Week
- Enjoy better work-life balance
Competitive Benefits Package
- Medical, Dental, Vision coverage
401(k) with Profit Sharing
- Invest in your future
Career Growth
- Training, certifications, and promotion opportunities
A pre-employment substance screening and a clean driving record are required.
Job Overview
As an
IT Support Technician (Tier 1 Field Dispatch) , you will be the frontline technical expert for our clients, providing onsite support for workstations, servers, networks, and software. You'll diagnose, troubleshoot, and resolve technical issues while ensuring top-tier customer service. This is an excellent opportunity for an IT professional looking to expand their hands-on experience in a fast-paced, client-facing role.
Key Responsibilities
Provide
onsite IT support
for workstations, servers, networking, and software issues
Respond to client calls and emails, diagnosing and resolving technical problems
Install and configure
computers, network equipment, servers, and peripherals
Perform
Windows and Mac OS troubleshooting
and basic
Linux server support
Troubleshoot and upgrade
Microsoft SQL databases
Manage IT ticketing system ( ConnectWise or similar ) to log and track support requests
Maintain and update
technical documentation
and user training materials
Educate clients on best IT practices and software usage
Assist with IT hardware setup, upgrades, and disposal
What We're Looking For
2+ years of experience
as an IT Support Technician, Help Desk Technician, or similar role
Strong knowledge of
Windows, MacOS, and basic Linux environments
Familiarity with
Microsoft Exchange, Active Directory, and Windows Server
Basic networking skills
- Configuring routers, switches, and troubleshooting connectivity
Experience with
RMM (Remote Monitoring & Management) tools
Ability to work independently and manage multiple tasks efficiently
Excellent customer service, communication, and problem-solving skills
Ability to lift and install IT hardware when required
Experience (Not Required, but a Plus!)
Hands-on experience with
ConnectWise or similar IT ticketing systems
Experience in an
MSP (Managed Services Provider) or IT consulting
environment
Exposure to
virtualization technologies (VMware, Hyper-V, etc.)
About Us
3C Technology Solutions is a fast-growing IT services provider, helping businesses across Ohio with innovative technology solutions. Founded in 2009, we have expanded to over 45 employees supporting 500+ clients statewide. Our team thrives in a culture built on trust, integrity, and commitment to excellence.
Why Join Us?
4-Day, 36-Hour Work Week
- Enjoy better work-life balance
Competitive Benefits Package
- Medical, Dental, Vision coverage
401(k) with Profit Sharing
- Invest in your future
Career Growth
- Training, certifications, and promotion opportunities
A pre-employment substance screening and a clean driving record are required.
Job Overview
As an
IT Support Technician (Tier 1 Field Dispatch) , you will be the frontline technical expert for our clients, providing onsite support for workstations, servers, networks, and software. You'll diagnose, troubleshoot, and resolve technical issues while ensuring top-tier customer service. This is an excellent opportunity for an IT professional looking to expand their hands-on experience in a fast-paced, client-facing role.
Key Responsibilities
Provide
onsite IT support
for workstations, servers, networking, and software issues
Respond to client calls and emails, diagnosing and resolving technical problems
Install and configure
computers, network equipment, servers, and peripherals
Perform
Windows and Mac OS troubleshooting
and basic
Linux server support
Troubleshoot and upgrade
Microsoft SQL databases
Manage IT ticketing system ( ConnectWise or similar ) to log and track support requests
Maintain and update
technical documentation
and user training materials
Educate clients on best IT practices and software usage
Assist with IT hardware setup, upgrades, and disposal
What We're Looking For
2+ years of experience
as an IT Support Technician, Help Desk Technician, or similar role
Strong knowledge of
Windows, MacOS, and basic Linux environments
Familiarity with
Microsoft Exchange, Active Directory, and Windows Server
Basic networking skills
- Configuring routers, switches, and troubleshooting connectivity
Experience with
RMM (Remote Monitoring & Management) tools
Ability to work independently and manage multiple tasks efficiently
Excellent customer service, communication, and problem-solving skills
Ability to lift and install IT hardware when required
Experience (Not Required, but a Plus!)
Hands-on experience with
ConnectWise or similar IT ticketing systems
Experience in an
MSP (Managed Services Provider) or IT consulting
environment
Exposure to
virtualization technologies (VMware, Hyper-V, etc.)