Eagle Rock Properties Llc
Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leader of our executives- who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.
We are seeking a diligent, proactive Collections Supervisor to join our dynamic team in Plainview, NY. The Supervisor will be responsible for overseeing high-delinquency accounts and ensuring that all collection efforts and resolution avenues have been thoroughly pursued.
This role includes preparing and presenting weekly delinquency reports to the Manager, with a particular focus on accounts in red-zone areas.
The ideal candidate will possess strong communication and conflict-resolution skills, with the ability to de-escalate challenging conversations, monitor and track payment activity, and drive effective account management strategies.
Role Responsibilities:
Make 100+ inbound/outbound calls daily to collect outstanding payments and resolve overdue accounts
Document all interactions accurately and update account statuses
Communicate professionally with clients to negotiate payment arrangements
Analyze customer accounts and resolve discrepancies
Takes necessary actions and employ strategies for debt repayment
Assist team members and ensure they are supported in their role
Oversee staff in handling customer inquiries via phone and email
Train, mentor, and evaluate staff
Reports weekly and monthly status of customer collections
Focus on Red-Zone areas
Handle special projects as assigned
Handle complex or escalated accounts and disputes
Qualifications:
Proven Supervisor experience in collections or customer service
Customer-centric orientated
Planning, scheduling, assigning, reviewing work
Handling sensitive or complex issues; explaining policy and compliance
Excellent written and verbal communication skills
Strong negotiation skills
Collaborative mindset and professionalism
Proficiency in Microsoft Office
Knowledge of Property management and eviction process
Familiarity with contact-center software
Excellent analytical aptitude with a proven ability to analyze/interpret data
Eagle Rock Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics
We are seeking a diligent, proactive Collections Supervisor to join our dynamic team in Plainview, NY. The Supervisor will be responsible for overseeing high-delinquency accounts and ensuring that all collection efforts and resolution avenues have been thoroughly pursued.
This role includes preparing and presenting weekly delinquency reports to the Manager, with a particular focus on accounts in red-zone areas.
The ideal candidate will possess strong communication and conflict-resolution skills, with the ability to de-escalate challenging conversations, monitor and track payment activity, and drive effective account management strategies.
Role Responsibilities:
Make 100+ inbound/outbound calls daily to collect outstanding payments and resolve overdue accounts
Document all interactions accurately and update account statuses
Communicate professionally with clients to negotiate payment arrangements
Analyze customer accounts and resolve discrepancies
Takes necessary actions and employ strategies for debt repayment
Assist team members and ensure they are supported in their role
Oversee staff in handling customer inquiries via phone and email
Train, mentor, and evaluate staff
Reports weekly and monthly status of customer collections
Focus on Red-Zone areas
Handle special projects as assigned
Handle complex or escalated accounts and disputes
Qualifications:
Proven Supervisor experience in collections or customer service
Customer-centric orientated
Planning, scheduling, assigning, reviewing work
Handling sensitive or complex issues; explaining policy and compliance
Excellent written and verbal communication skills
Strong negotiation skills
Collaborative mindset and professionalism
Proficiency in Microsoft Office
Knowledge of Property management and eviction process
Familiarity with contact-center software
Excellent analytical aptitude with a proven ability to analyze/interpret data
Eagle Rock Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics