Veeva Systems
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.
The Role
Join Veeva as we advance our MedTech customers through the adoption of Clinical Operations Solutions . As a Services Lead, you are accountable for scoping and delivering successful implementations and for building long-term, trusted relationships with your customers.
In meeting these objectives, you will specifically:
Ensure customer and employee success
Lead your customers and support the delivery teams
Drive MedTech best practices to support implementation excellence
Foster innovative collateral creation to support successful delivery
Partner with global and cross-function teams to provide the best outcomes to your customers
This is a remote, US-based with a requirement for Eastern or Central Time with required travel.
What You'll Do
Accountable for MedTech customer success with Veeva Clinical Operations solutions through efficient and appreciated services Lead the Services pre-sales activities for Veeva Clinical Operations to structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs Partner with Veeva Product and Strategy teams to ensure services offerings are market-fit for the MedTech industry Onboard and enable resources to successfully deliver on MedTech projects Provide continuous oversight to ensure delivery success and cultivate trusted relationships with customers that drive high value services Optimize the value created for your customers by holding the delivery teams accountable for their productivity Manage escalations and act as the trusted services advisor to your customers Support the hiring process and contribute to the team's development to capacity, utilization, staffing on all projects Drive staffing to get the right people on the right projects Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery Requirements
10+ years of experience in Life Sciences, Healthcare or other regulated industries. MedTech experience preferred but not required Ability to partner cross-functionally to expand, innovate and right-size professional and / or managed services delivery offerings Demonstrated tenacity in Services pre-sales activities: active member of a pursuit team, experience scoping and contracting professional services engagements, able to break through rejection with customers, build and communicate high level project plans and long term customer roadmaps, etc. Establish and maintain long term customer relationships and expand the services footprint Proven track record of leading complex software implementation projects including direct oversight of delivery teams and executive stakeholder management Nice to Have
Experience implementing Clinical Operations Solutions for MedTech Experience with Veeva Clinical solutions Perks & Benefits
Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs 1% charitable giving program Compensation
Base pay: $80,000 - $200,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@ .
Work Where It's Best for You
Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it's best for you.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.
The Role
Join Veeva as we advance our MedTech customers through the adoption of Clinical Operations Solutions . As a Services Lead, you are accountable for scoping and delivering successful implementations and for building long-term, trusted relationships with your customers.
In meeting these objectives, you will specifically:
Ensure customer and employee success
Lead your customers and support the delivery teams
Drive MedTech best practices to support implementation excellence
Foster innovative collateral creation to support successful delivery
Partner with global and cross-function teams to provide the best outcomes to your customers
This is a remote, US-based with a requirement for Eastern or Central Time with required travel.
What You'll Do
Accountable for MedTech customer success with Veeva Clinical Operations solutions through efficient and appreciated services Lead the Services pre-sales activities for Veeva Clinical Operations to structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs Partner with Veeva Product and Strategy teams to ensure services offerings are market-fit for the MedTech industry Onboard and enable resources to successfully deliver on MedTech projects Provide continuous oversight to ensure delivery success and cultivate trusted relationships with customers that drive high value services Optimize the value created for your customers by holding the delivery teams accountable for their productivity Manage escalations and act as the trusted services advisor to your customers Support the hiring process and contribute to the team's development to capacity, utilization, staffing on all projects Drive staffing to get the right people on the right projects Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery Requirements
10+ years of experience in Life Sciences, Healthcare or other regulated industries. MedTech experience preferred but not required Ability to partner cross-functionally to expand, innovate and right-size professional and / or managed services delivery offerings Demonstrated tenacity in Services pre-sales activities: active member of a pursuit team, experience scoping and contracting professional services engagements, able to break through rejection with customers, build and communicate high level project plans and long term customer roadmaps, etc. Establish and maintain long term customer relationships and expand the services footprint Proven track record of leading complex software implementation projects including direct oversight of delivery teams and executive stakeholder management Nice to Have
Experience implementing Clinical Operations Solutions for MedTech Experience with Veeva Clinical solutions Perks & Benefits
Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs 1% charitable giving program Compensation
Base pay: $80,000 - $200,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-RemoteUS
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@ .
Work Where It's Best for You
Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it's best for you.