TeamLogic IT, Denton, TX
Benefits:
Locally owned and operated
Competitive salary
Flexible schedule
Health insurance
Paid time off
Training & development
Opportunity for advancement
Summary
If you are passionate about delivering exceptional IT support to small- and medium-sized businesses and want to be considered for upcoming roles, we encourage you to join our talent pipeline.
Responsibilities
Technical Support: Offer expert assistance for IT systems, encompassing servers, networks, and applications. Troubleshoot complex issues escalated by Level 1 and 2 technicians.
Network Management: Design, implement, and maintain secure network solutions. Monitor network performance proactively.
System Administration: Perform maintenance, upgrades, and security hardening across client environments.
Client Interaction: Build and maintain strong client relationships to foster long-term success. Recommend technology solutions that align with business goals.
Project Management: Lead IT projects, including migrations, deployments, and infrastructure improvements.
Documentation: Maintain accurate technical documentation and standard operating procedures to ensure consistency and efficiency.
Training and Mentorship: Support the development of junior technicians.
Compliance: Ensure systems adhere to data protection and cybersecurity regulations.
Emergency Support: Respond promptly to critical issues, including after-hours support as needed.
Knowledge, Skills, & Qualifications
Experience & Education
Minimum 5 years of IT support experience, with at least 2 years in a senior or Level 3 role.
MSP experience is strongly preferred.
Bachelor’s degree in IT, Computer Science, or related field preferred.
Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft Azure Administrator, CCNA) are advantageous.
Technical Expertise
Windows and Linux servers
Virtualization (VMware, Hyper-V)
Cloud platforms (Azure, AWS)
Networking, firewalls, VPNs, and security best practices
Monitoring tools (e.g., SolarWinds, Auvik)
RMM and ticketing systems (NinjaRMM, Autotask PSA, ServiceNow)
Other Competencies
Strong documentation practices (Hudu, IT Glue)
Problem-solving and project management skills
Excellent communication and customer service abilities
Adaptability in a fast-paced environment
Work Environment
Blend of onsite and remote work depending on client needs.
Occasional travel to client locations.
Flexibility to support emergencies or project deadlines.
Benefits
Competitive salary and performance-based incentives
Health insurance
Paid time off and holidays
Professional development support
Flexible scheduling and remote work options
Collaborative team culture
Company Overview
At TeamLogic IT, we help businesses leverage technology effectively and securely. As part of a dynamic local office backed by a national network, you will have the opportunity to grow your skills, contribute to client success, and collaborate with talented professionals across North America.
How to Express Interest
If you would like to be considered for this opportunity, please submit your resume and a brief cover letter outlining your background and the types of roles that interest you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
Locally owned and operated
Competitive salary
Flexible schedule
Health insurance
Paid time off
Training & development
Opportunity for advancement
Summary
If you are passionate about delivering exceptional IT support to small- and medium-sized businesses and want to be considered for upcoming roles, we encourage you to join our talent pipeline.
Responsibilities
Technical Support: Offer expert assistance for IT systems, encompassing servers, networks, and applications. Troubleshoot complex issues escalated by Level 1 and 2 technicians.
Network Management: Design, implement, and maintain secure network solutions. Monitor network performance proactively.
System Administration: Perform maintenance, upgrades, and security hardening across client environments.
Client Interaction: Build and maintain strong client relationships to foster long-term success. Recommend technology solutions that align with business goals.
Project Management: Lead IT projects, including migrations, deployments, and infrastructure improvements.
Documentation: Maintain accurate technical documentation and standard operating procedures to ensure consistency and efficiency.
Training and Mentorship: Support the development of junior technicians.
Compliance: Ensure systems adhere to data protection and cybersecurity regulations.
Emergency Support: Respond promptly to critical issues, including after-hours support as needed.
Knowledge, Skills, & Qualifications
Experience & Education
Minimum 5 years of IT support experience, with at least 2 years in a senior or Level 3 role.
MSP experience is strongly preferred.
Bachelor’s degree in IT, Computer Science, or related field preferred.
Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft Azure Administrator, CCNA) are advantageous.
Technical Expertise
Windows and Linux servers
Virtualization (VMware, Hyper-V)
Cloud platforms (Azure, AWS)
Networking, firewalls, VPNs, and security best practices
Monitoring tools (e.g., SolarWinds, Auvik)
RMM and ticketing systems (NinjaRMM, Autotask PSA, ServiceNow)
Other Competencies
Strong documentation practices (Hudu, IT Glue)
Problem-solving and project management skills
Excellent communication and customer service abilities
Adaptability in a fast-paced environment
Work Environment
Blend of onsite and remote work depending on client needs.
Occasional travel to client locations.
Flexibility to support emergencies or project deadlines.
Benefits
Competitive salary and performance-based incentives
Health insurance
Paid time off and holidays
Professional development support
Flexible scheduling and remote work options
Collaborative team culture
Company Overview
At TeamLogic IT, we help businesses leverage technology effectively and securely. As part of a dynamic local office backed by a national network, you will have the opportunity to grow your skills, contribute to client success, and collaborate with talented professionals across North America.
How to Express Interest
If you would like to be considered for this opportunity, please submit your resume and a brief cover letter outlining your background and the types of roles that interest you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.