Mitsubishi Electric Power Products
Technical Trainer - HVAC
Mitsubishi Electric Power Products, Detroit, Michigan, United States, 48228
Technical Trainer IT Cooling Systems
Service Center Division
As a Technical Trainer in the Service Center Division (SCD), youll play a key role in developing and delivering impactful training programs that equip MEPPI employees, Authorized Service Providers (ASPs), customers, and sales partners with the knowledge needed to support and service our productsincluding
IT cooling systems and HVAC-related technologies . Youll also provide technical support and manage key service-related processes such as product updates and RMAs. Travel Expectations
Travel up to
50%
to customer sites, field offices, ASP locations, and partner facilities across North America to deliver training and provide technical support. What Youll Do: Training Delivery
Develop and lead classroom, factory, and on-site technical training for MEPPI employees, Authorized Service Providers (ASPs), customers, and sales channel partners, with a focus on IT cooling and HVAC-related products. Program Development
Create structured training materials, including presentations, manuals, and hands-on exercises. Continuously refine content to meet learner needs and reflect product updates. Technical Support
Provide expert-level technical support to field service teams, customers, and ASPs via phone, email, and field visits, particularly for IT cooling systems. Certification & Recordkeeping
Maintain accurate training records and track internal and external certifications, including those required by third-party programs and regulatory bodies. Product & Process Updates
Disseminate product updates and service bulletins to field personnel and sales teams to ensure technical alignment and readiness. Returned Material Evaluation
Manage administrative and technical aspects of the Returned Material Authorization (RMA) process, including component evaluations. ISO & Compliance
Participate in ISO action teams to maintain quality compliance and support continuous improvement initiatives. Department Collaboration
Partner with managers across departments to identify training needs and implement technical or refresher training programs. Customer Engagement
Promote MEPPIs IT cooling capabilities through professional, technically-informed interactions with customers and service providers. Brand Representation
Serve as a subject matter expert and ambassador for MEPPIs service excellence and product reliability. What you'll bring: Education & Experience
Bachelors degree in engineering, HVAC technology, or a related technical field with 35 years of experience in technical service, support, or training roles. Equivalent technical training and field experience will also be considered. Product & Technical Expertise
Advanced knowledge of HVAC and IT cooling systems, with hands-on experience in equipment installation, commissioning, troubleshooting, and maintenance.
EPA 608 Certification
preferred. Training & Development
Proven ability to design and deliver technical training programs across classroom, factory, and on-site settings. Skilled at developing structured training content and facilitating both lecture and hands-on learning. Service Support & Process Management
Experience supporting field service organizations and managing processes such as product updates, RMA evaluations, and documentation. Familiar with service provider enablement and customer technical support. Communication & Presentation
Strong interpersonal and communication skills with the ability to convey complex technical information clearly to diverse audiences, including internal teams, customers, and service partners. Strategic & Collaborative Mindset
Able to partner with multiple departments to identify training needs, implement refresher programs, and contribute to ISO quality initiatives. Promotes a positive image of MEPPI products and services. Technical Proficiency
Advanced skills in Microsoft Office (especially PowerPoint), with experience maintaining training records and leveraging tools to manage training delivery and performance metrics. Whats in It for You: MEPPI pays 90% of the cost for medical, dental, and vision plans. Retirement Plans:
401(k) plan with company match up to 4%.
Generous Paid Time Off:
Earn vacation after just 90 days, plus enjoy 12 paid holidays annually.
Access professional development resources, educational assistance, and leadership training. Take advantage of our on-site fitness center (Warrendale, PA), employee wellness program, profit sharing, and more. Why MEPPI: As a U.S. affiliate of Mitsubishi Electric, MEPPI powers critical infrastructure across North America. Our innovation, reliability, and people-first values drive the future of energy and transportation solutions. At MEPPI, strategic minds shape real-world impact. Join us and be a force for forward-thinking change. Equal Opportunity Employer: MEPPI is committed to building an inclusive workplace. We welcome applicants from all backgrounds and ensure equal opportunity in every step of the hiring process. Notice to Agencies and Search Firms: We do not accept unsolicited resumes from agencies. Submissions without signed agreements become the property of MEPPI, and no fees will be paid. Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status or any other legally protected status. Notice to Agency and Search Firm Representatives: Mitsubishi Electric Power Products, Inc. is n ot accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Mitsubishi Electric Power Products, Inc. e mployee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Mitsubishi Electric Power Products, Inc . No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. #J-18808-Ljbffr
IT cooling systems and HVAC-related technologies . Youll also provide technical support and manage key service-related processes such as product updates and RMAs. Travel Expectations
Travel up to
50%
to customer sites, field offices, ASP locations, and partner facilities across North America to deliver training and provide technical support. What Youll Do: Training Delivery
Develop and lead classroom, factory, and on-site technical training for MEPPI employees, Authorized Service Providers (ASPs), customers, and sales channel partners, with a focus on IT cooling and HVAC-related products. Program Development
Create structured training materials, including presentations, manuals, and hands-on exercises. Continuously refine content to meet learner needs and reflect product updates. Technical Support
Provide expert-level technical support to field service teams, customers, and ASPs via phone, email, and field visits, particularly for IT cooling systems. Certification & Recordkeeping
Maintain accurate training records and track internal and external certifications, including those required by third-party programs and regulatory bodies. Product & Process Updates
Disseminate product updates and service bulletins to field personnel and sales teams to ensure technical alignment and readiness. Returned Material Evaluation
Manage administrative and technical aspects of the Returned Material Authorization (RMA) process, including component evaluations. ISO & Compliance
Participate in ISO action teams to maintain quality compliance and support continuous improvement initiatives. Department Collaboration
Partner with managers across departments to identify training needs and implement technical or refresher training programs. Customer Engagement
Promote MEPPIs IT cooling capabilities through professional, technically-informed interactions with customers and service providers. Brand Representation
Serve as a subject matter expert and ambassador for MEPPIs service excellence and product reliability. What you'll bring: Education & Experience
Bachelors degree in engineering, HVAC technology, or a related technical field with 35 years of experience in technical service, support, or training roles. Equivalent technical training and field experience will also be considered. Product & Technical Expertise
Advanced knowledge of HVAC and IT cooling systems, with hands-on experience in equipment installation, commissioning, troubleshooting, and maintenance.
EPA 608 Certification
preferred. Training & Development
Proven ability to design and deliver technical training programs across classroom, factory, and on-site settings. Skilled at developing structured training content and facilitating both lecture and hands-on learning. Service Support & Process Management
Experience supporting field service organizations and managing processes such as product updates, RMA evaluations, and documentation. Familiar with service provider enablement and customer technical support. Communication & Presentation
Strong interpersonal and communication skills with the ability to convey complex technical information clearly to diverse audiences, including internal teams, customers, and service partners. Strategic & Collaborative Mindset
Able to partner with multiple departments to identify training needs, implement refresher programs, and contribute to ISO quality initiatives. Promotes a positive image of MEPPI products and services. Technical Proficiency
Advanced skills in Microsoft Office (especially PowerPoint), with experience maintaining training records and leveraging tools to manage training delivery and performance metrics. Whats in It for You: MEPPI pays 90% of the cost for medical, dental, and vision plans. Retirement Plans:
401(k) plan with company match up to 4%.
Generous Paid Time Off:
Earn vacation after just 90 days, plus enjoy 12 paid holidays annually.
Access professional development resources, educational assistance, and leadership training. Take advantage of our on-site fitness center (Warrendale, PA), employee wellness program, profit sharing, and more. Why MEPPI: As a U.S. affiliate of Mitsubishi Electric, MEPPI powers critical infrastructure across North America. Our innovation, reliability, and people-first values drive the future of energy and transportation solutions. At MEPPI, strategic minds shape real-world impact. Join us and be a force for forward-thinking change. Equal Opportunity Employer: MEPPI is committed to building an inclusive workplace. We welcome applicants from all backgrounds and ensure equal opportunity in every step of the hiring process. Notice to Agencies and Search Firms: We do not accept unsolicited resumes from agencies. Submissions without signed agreements become the property of MEPPI, and no fees will be paid. Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status or any other legally protected status. Notice to Agency and Search Firm Representatives: Mitsubishi Electric Power Products, Inc. is n ot accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Mitsubishi Electric Power Products, Inc. e mployee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Mitsubishi Electric Power Products, Inc . No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. #J-18808-Ljbffr