Summit Harley-Davidson
Job Title:
Internet Fit Specialist
Department
: Internet Sales/CSC
Supervisor:
Internet Sales Manager
Summary Description
The Internet Fit Specialist makes every customer interaction an unforgettable experience, whether that's through inbound calls, emails, text and/or chats. The Internet Fit Specialist will also answer customer questions and schedule appointments. ****
Duties & Responsibilities
Handle incoming phone/internet leads and setting appointments.
Handle live website chat sessions.
Follow up with internet and incoming phone calls.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions with an upbeat and friendly tone.
Answer all customer questions or make a commitment to get the answer in a timely manner.
Perform other related duties as assigned or requested.
Supervisory Responsibilities
None ****
Qualifications & Job Requirements
Excellent listening and communication skills.
Strong time management skills.
Great problem-solving.
Capable of making smart decisions in a fast-paced work environment.
Strong work ethic and motivated by results and self-improvement.
A performance mindset.
Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
Ability to learn customer management relationship software (Eleads).
Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.
Ability to handle confidential information responsibility required.
Ability to work a flexible schedule including evenings and weekends.
High school diploma preferred.
Physical Demands
Requires the use of both hands.
Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
Requires standing and/or walking for extended periods of time. ****
Working Conditions
The noise level in the work environment is usually loud.
Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally exposed to exhaust fumes or other airborne particles.
In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.
Internet Fit Specialist
Department
: Internet Sales/CSC
Supervisor:
Internet Sales Manager
Summary Description
The Internet Fit Specialist makes every customer interaction an unforgettable experience, whether that's through inbound calls, emails, text and/or chats. The Internet Fit Specialist will also answer customer questions and schedule appointments. ****
Duties & Responsibilities
Handle incoming phone/internet leads and setting appointments.
Handle live website chat sessions.
Follow up with internet and incoming phone calls.
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions with an upbeat and friendly tone.
Answer all customer questions or make a commitment to get the answer in a timely manner.
Perform other related duties as assigned or requested.
Supervisory Responsibilities
None ****
Qualifications & Job Requirements
Excellent listening and communication skills.
Strong time management skills.
Great problem-solving.
Capable of making smart decisions in a fast-paced work environment.
Strong work ethic and motivated by results and self-improvement.
A performance mindset.
Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
Ability to learn customer management relationship software (Eleads).
Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.
Ability to handle confidential information responsibility required.
Ability to work a flexible schedule including evenings and weekends.
High school diploma preferred.
Physical Demands
Requires the use of both hands.
Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
Requires standing and/or walking for extended periods of time. ****
Working Conditions
The noise level in the work environment is usually loud.
Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally exposed to exhaust fumes or other airborne particles.
In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.