Senior Tech Support Specialist - Dentistry IT

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. Duties: Responsible for providing technical support to departmental network and computer operations by troubleshooting and resolving issues with IT systems when they arise. Configures hardware installations and system applications. Installs all computer hardware and associate equipment and all software packages. Performs diagnostic testing and troubleshooting. Resolves IT issues in a timely manner. Communicates with employees to discuss problems. Assists employees through the process of fixing software, e-mail, web, and other application issues. Prioritizes workload to ensure the most critical issues are resolved first. Documents common support procedures that employees can follow. Ensures optimal performance of the system by working with external software and hardware consultants and manufacturer representatives. Performs various duties as needed to successfully fulfill the function of the position.