Insight Global
Job Description
Serve as first-level contact for IT support via phone and multimedia channels
Provide initial troubleshooting for Hyatt-owned software, hardware, and networking issues
Handle password resets and direct non-Hyatt issues to appropriate vendors
Document incidents and requests in ServiceNow
Triage and escalate tickets to appropriate support groups
Collaborate with senior agents and Level 2 support
Maintain clear documentation of all interactions and resolutions
Take ownership of issues from start to resolution
Apply problem-solving skills to troubleshoot and resolve technical issues
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
1–2 years of technical support experience
Proficiency supporting MS Office, MS Exchange, MS Windows, and general networking
Strong verbal and interpersonal communication skills
Excellent written and organizational skills
Ability to maintain confidentiality
Bachelor’s degree required null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Serve as first-level contact for IT support via phone and multimedia channels
Provide initial troubleshooting for Hyatt-owned software, hardware, and networking issues
Handle password resets and direct non-Hyatt issues to appropriate vendors
Document incidents and requests in ServiceNow
Triage and escalate tickets to appropriate support groups
Collaborate with senior agents and Level 2 support
Maintain clear documentation of all interactions and resolutions
Take ownership of issues from start to resolution
Apply problem-solving skills to troubleshoot and resolve technical issues
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
1–2 years of technical support experience
Proficiency supporting MS Office, MS Exchange, MS Windows, and general networking
Strong verbal and interpersonal communication skills
Excellent written and organizational skills
Ability to maintain confidentiality
Bachelor’s degree required null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.