Minnesota Staffing
HVAC Technical Support Analyst I
Minnesota Staffing, Minneapolis, Minnesota, United States, 55400
Technical Support Analyst I
Make your mark at the world's largest HVAC company Daikin Applied is seeking a Technical Support Analyst I who acts as a customer service representative who manages large volumes of incoming calls, generates cases through SalesForce.com CRM, provides product/service information, and manages requests for technical support. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Remote What You Will Do: Provide basic level HVAC technical support to sales representatives, customers and service groups Manages large amounts of incoming calls and emails Promptly and accurately enters all incoming requests within Salesforce CRM Maintains communication records, necessary paperwork within Salesforce Reflect correct customer and case details with up-to-date information Build sustainable relationships and trust with customer accounts through open and interactive communication Identify and assess customers' needs to achieve satisfaction and takes the extra mile to engage customers Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status Provide weekly and daily updates and reports of cases status and group metrics What's In It For You: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Minimum Qualifications: Vocational or Technical Degree or Equivalent Experience EPA license, Fundamentals of Refrigeration, or HVAC training, Apprenticeship 2 to 4 years Customer service, HVAC, or Trade school experience Preferred Qualifications: Associate's Degree or Equivalent Experience 4 to 6 years Knowledge of Electrical/Mechanical terminology, or equivalent HVAC experience Benefits: Multiple medical insurance plan options + dental and vision insurance 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage Short term and long-term disability 3 weeks of paid time off for new employees + 11 company paid holidays Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual Paid sick time in accordance of the federal, state and local law Paid parental leave and tuition reimbursement after 6 months of continuous service The typical hourly rate for this position ranges from $28.61- $45.67 in US. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.
Make your mark at the world's largest HVAC company Daikin Applied is seeking a Technical Support Analyst I who acts as a customer service representative who manages large volumes of incoming calls, generates cases through SalesForce.com CRM, provides product/service information, and manages requests for technical support. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Remote What You Will Do: Provide basic level HVAC technical support to sales representatives, customers and service groups Manages large amounts of incoming calls and emails Promptly and accurately enters all incoming requests within Salesforce CRM Maintains communication records, necessary paperwork within Salesforce Reflect correct customer and case details with up-to-date information Build sustainable relationships and trust with customer accounts through open and interactive communication Identify and assess customers' needs to achieve satisfaction and takes the extra mile to engage customers Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status Provide weekly and daily updates and reports of cases status and group metrics What's In It For You: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Minimum Qualifications: Vocational or Technical Degree or Equivalent Experience EPA license, Fundamentals of Refrigeration, or HVAC training, Apprenticeship 2 to 4 years Customer service, HVAC, or Trade school experience Preferred Qualifications: Associate's Degree or Equivalent Experience 4 to 6 years Knowledge of Electrical/Mechanical terminology, or equivalent HVAC experience Benefits: Multiple medical insurance plan options + dental and vision insurance 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage Short term and long-term disability 3 weeks of paid time off for new employees + 11 company paid holidays Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual Paid sick time in accordance of the federal, state and local law Paid parental leave and tuition reimbursement after 6 months of continuous service The typical hourly rate for this position ranges from $28.61- $45.67 in US. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.