Datavant
Overview Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform enables a secure, accessible, and usable health data network trusted by leading life sciences companies, government agencies, and care providers.
Is this the role you are looking for If so read on for more details, and make sure to apply today. By joining Datavant today, you’ll join a high-performing, values-driven team tackling complex healthcare problems with technology-forward solutions. Position The Director of Client Success reports to the VP of Client Success and is accountable for strategically building and managing customer relationships from an operational and delivery perspective, working closely with Client Success Managers. You will communicate with customer executives to ensure satisfaction, define and execute retention strategies, set and manage expectations, and ensure Datavant delivers against customer business cases. Responsibilities
Client Experience Build and maintain strong relationships with internal departments and external stakeholders, with a focus on Executive sponsors and department heads. Ensure high levels of client satisfaction and retention. Serve as an escalation point for client issues, ensuring timely resolution by leveraging resources across the company. Interpret client needs and provide expertise for internal product development and advanced development teams. Serve as liaison between clients and internal teams (e.g., Product Development, Sales, Technical Support). Operational Excellence Proactively engage clients and provide insights to evaluate success with our solutions and ensure positive value delivery aligned with client expectations. Manage coordination, tracking, and reporting of all client-related projects. Ensure smooth communication between internal stakeholders through regular reporting and information sharing (daily, weekly, or quarterly reports, meetings, and status updates). Identify project risks affecting product and services delivery, timelines, or fiscal goals, and collaborate with Datavant teams to escalate and resolve. Own client operations project management processes, tools, reference materials, and cross-functional usage. Identify, define, and execute process improvements aligned with departmental needs and organizational goals. Partner with coding operations, coding quality, data integration, product, and engineering teams to identify, prevent, and resolve issues affecting client projects. Leadership & Team Development Provide visionary leadership to a team of Client Success Managers, fostering a high-performance culture and continuous improvement. Support and develop a team to provide product implementation services, drive client success, and enhance long-term client partnerships. Mentor and develop team members, ensuring they have the skills and resources needed to excel. Allocate Client Success Managers to clients to build strong relationships and demonstrate mastery of the products and services used. Collaborate with other Client Success and Operational leaders to build a culture that yields outstanding project value and engaged employees. Translate complex project and performance data into clear, actionable updates for executive stakeholders. Represent the client voice in cross-functional executive forums and strategic planning sessions. Qualifications
Bachelor’s degree in Business, Operations Management, or a related field; MBA or equivalent advanced degree preferred. 8–10 years of experience in healthcare technology with expertise in implementing large programs across varied healthcare organizations (health plans and provider organizations). Hands-on experience implementing cloud-based/SaaS technology products for external clients and ability to articulate product benefits. Strong relationship-building and client-management skills. Experience in a dynamic, scaling technology company. Detail-oriented and collaborative leader willing to roll up their sleeves. Proven track record of building and leading high-performance teams in a fast-paced environment. Excellent communication and interpersonal skills, with ability to influence and engage stakeholders at all levels. Strong analytical and problem-solving skills with a strategic mindset and focus on continuous improvement. Familiarity with CMS HCC risk adjustment processes preferred. #LI-BC1 We are committed to building a diverse team of Datavanters who are responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance health technology company that rewards our employees for transforming health care through data logistics products and services. The posted range may include multiple levels; individual rates depend on level, responsibilities, skills, and experience. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) is $154,000—$192,000 USD. To ensure patient and staff safety, some clients require post-offer health screenings and vaccinations. Any exemption requests will be reviewed case-by-case. Exemptions may be available based on disability, medical considerations, pregnancy, or religion, depending on state law. This job is not eligible for employment sponsorship. Datavant is an Equal Employment Opportunity employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other protected status. For more information, see our EEO Commitment Statement and related resources. Optional demographic questions are collected at the end of the application to improve our recruitment process. Responses are voluntary and anonymous. Datavant provides reasonable accommodations during the hiring process; request accommodations via the provided channels. For more information about how we collect and use your data, please review our Privacy Policy.
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Is this the role you are looking for If so read on for more details, and make sure to apply today. By joining Datavant today, you’ll join a high-performing, values-driven team tackling complex healthcare problems with technology-forward solutions. Position The Director of Client Success reports to the VP of Client Success and is accountable for strategically building and managing customer relationships from an operational and delivery perspective, working closely with Client Success Managers. You will communicate with customer executives to ensure satisfaction, define and execute retention strategies, set and manage expectations, and ensure Datavant delivers against customer business cases. Responsibilities
Client Experience Build and maintain strong relationships with internal departments and external stakeholders, with a focus on Executive sponsors and department heads. Ensure high levels of client satisfaction and retention. Serve as an escalation point for client issues, ensuring timely resolution by leveraging resources across the company. Interpret client needs and provide expertise for internal product development and advanced development teams. Serve as liaison between clients and internal teams (e.g., Product Development, Sales, Technical Support). Operational Excellence Proactively engage clients and provide insights to evaluate success with our solutions and ensure positive value delivery aligned with client expectations. Manage coordination, tracking, and reporting of all client-related projects. Ensure smooth communication between internal stakeholders through regular reporting and information sharing (daily, weekly, or quarterly reports, meetings, and status updates). Identify project risks affecting product and services delivery, timelines, or fiscal goals, and collaborate with Datavant teams to escalate and resolve. Own client operations project management processes, tools, reference materials, and cross-functional usage. Identify, define, and execute process improvements aligned with departmental needs and organizational goals. Partner with coding operations, coding quality, data integration, product, and engineering teams to identify, prevent, and resolve issues affecting client projects. Leadership & Team Development Provide visionary leadership to a team of Client Success Managers, fostering a high-performance culture and continuous improvement. Support and develop a team to provide product implementation services, drive client success, and enhance long-term client partnerships. Mentor and develop team members, ensuring they have the skills and resources needed to excel. Allocate Client Success Managers to clients to build strong relationships and demonstrate mastery of the products and services used. Collaborate with other Client Success and Operational leaders to build a culture that yields outstanding project value and engaged employees. Translate complex project and performance data into clear, actionable updates for executive stakeholders. Represent the client voice in cross-functional executive forums and strategic planning sessions. Qualifications
Bachelor’s degree in Business, Operations Management, or a related field; MBA or equivalent advanced degree preferred. 8–10 years of experience in healthcare technology with expertise in implementing large programs across varied healthcare organizations (health plans and provider organizations). Hands-on experience implementing cloud-based/SaaS technology products for external clients and ability to articulate product benefits. Strong relationship-building and client-management skills. Experience in a dynamic, scaling technology company. Detail-oriented and collaborative leader willing to roll up their sleeves. Proven track record of building and leading high-performance teams in a fast-paced environment. Excellent communication and interpersonal skills, with ability to influence and engage stakeholders at all levels. Strong analytical and problem-solving skills with a strategic mindset and focus on continuous improvement. Familiarity with CMS HCC risk adjustment processes preferred. #LI-BC1 We are committed to building a diverse team of Datavanters who are responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance health technology company that rewards our employees for transforming health care through data logistics products and services. The posted range may include multiple levels; individual rates depend on level, responsibilities, skills, and experience. This role is eligible for additional variable compensation. The estimated base salary range (not including variable pay) is $154,000—$192,000 USD. To ensure patient and staff safety, some clients require post-offer health screenings and vaccinations. Any exemption requests will be reviewed case-by-case. Exemptions may be available based on disability, medical considerations, pregnancy, or religion, depending on state law. This job is not eligible for employment sponsorship. Datavant is an Equal Employment Opportunity employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other protected status. For more information, see our EEO Commitment Statement and related resources. Optional demographic questions are collected at the end of the application to improve our recruitment process. Responses are voluntary and anonymous. Datavant provides reasonable accommodations during the hiring process; request accommodations via the provided channels. For more information about how we collect and use your data, please review our Privacy Policy.
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