The UPS Store
Customer Service / Digital Print / Center Associate
The UPS Store, Decatur, Alabama, us, 35609
This position is NOT remote.
Pay rate: $13.00 per hour / paid bi-weekly
The UPS Store is a franchised subsidiary of United Parcel Service which provides, according to its website, shipping, shredding, printing, fax, personal and business mailboxes, and notary services.
The Digital Print / Center Associate / Customer Service delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Microsoft Office, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.
RESPONSIBILITIES
Understands and fulfills the needs of walk-in customers and telephone/email inquiries
Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
Produces/designs, proofs, and updates materials for print projects using Microsoft Suites for both Mac and PC
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Prioritizes and optimizes the work load to streamline the production flow
Frequently multi-tasks while maintaining extreme attention to detail and high quality control
Maintains a clean, organized, and safe working environment
May open and/or close the store and perform end-of-day accounting, etc.
Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required
Strong computer skills, including Microsoft Office
Good communication and people skills
Strong analytical and math skills
Highly organized and detail oriented
Able to work and complete tasks independently in a quick turn environment
Able to work collaboratively
High energy level
Prompt, reliable, and responsible
Able to lift 40+ pounds
Pay rate: $13.00 per hour / paid bi-weekly
The UPS Store is a franchised subsidiary of United Parcel Service which provides, according to its website, shipping, shredding, printing, fax, personal and business mailboxes, and notary services.
The Digital Print / Center Associate / Customer Service delivers world-class customer service to all retail customers, including business owners, corporate professionals, and busy families. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has at least one year of customer service experience, one to two years of experience in a print production/graphic design role or a two-year degree in graphic design or a related field, experience with Microsoft Office, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.
RESPONSIBILITIES
Understands and fulfills the needs of walk-in customers and telephone/email inquiries
Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
Produces/designs, proofs, and updates materials for print projects using Microsoft Suites for both Mac and PC
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Prioritizes and optimizes the work load to streamline the production flow
Frequently multi-tasks while maintaining extreme attention to detail and high quality control
Maintains a clean, organized, and safe working environment
May open and/or close the store and perform end-of-day accounting, etc.
Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required
Strong computer skills, including Microsoft Office
Good communication and people skills
Strong analytical and math skills
Highly organized and detail oriented
Able to work and complete tasks independently in a quick turn environment
Able to work collaboratively
High energy level
Prompt, reliable, and responsible
Able to lift 40+ pounds