Senior Helpers
Job Title:
Client Services Coordinator Job Type:
Full Time Pay:
$46,000 to 48,000
Overview:
Are you a relationship-builder with a heart for service and a mind for organization? Senior Helpers is seeking a
Client Services Coordinator
to support client engagement and caregiver coordination with excellence. You’ll be a key part of our care experience—ensuring families feel supported, caregivers are informed, and services run smoothly.
This is a high-impact role for someone who thrives in a fast-paced, mission-driven environment and is ready to contribute to client satisfaction and internal growth. Our ideal candidate will have a service mindset and a results-driven attitude.
Total Rewards and Comprehensive Benefits:
Competitive pay!
Growth potential and training available
Comprehensive Medical, Dental, Vision health insurance with a generous percentage paid by the company
Company paid Life Insurance, AD&D, and Short-Term Disability
Competitive group rates for Voluntary Long-Term Disability
401k with excellent matching of 4%
with immediate vesting
Paid vacation, personal days, and holidays. We also offer a paid day off for your birthday!
Senior Care & Gym Membership Reimbursement
Primary Responsibilities (including, but not limited to):
Build strong client relationships through regular check-ins, care plan updates, and in-person visits
Support client satisfaction by resolving concerns and coordinating with caregivers and schedulers
Assist with identifying opportunities for additional services and maintaining retention dashboards
Help organize client engagement initiatives such as newsletters, activities, and service inquiries
Collaborate with leadership to support revenue goals and improve service quality
Visit clients bi-monthly to assess service quality and satisfaction
Spend 2–3 days per week in the field visiting clients in homes, hospitals, rehabs, and facilities
Update and edit client care plans as needed
Coordinate client activities such as field trips and in-home events
Communicate with scheduling team regarding caregiver changes
Support internal growth efforts by identifying opportunities for added services
Assist with assessments and service inquiries when needed
Maintain client contact board and update retention dashboard weekly
Help manage the client newsletter and other communications
Follow up with leads and inquiries to support service expansion
Promote additional services such as gift certificates and special offerings
Perform other duties as assigned
Qualifications:
High School diploma, Associate's degree preferred and two years of related work experience in lieu of education
Has reliable transportation and ability to visit client homes in the assigned territory
Experience a plus, either formal or informal, in assisting a client or loved one with ADL's
Must be willing to be on-call one evening per week, one weekend per month, and at least 1 holiday
Proficiency in Microsoft Word, Excel, internet, and Outlook required
Ability to learn other software programs quickly
Ability to work independently and as part of a team
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Client Services Coordinator Job Type:
Full Time Pay:
$46,000 to 48,000
Overview:
Are you a relationship-builder with a heart for service and a mind for organization? Senior Helpers is seeking a
Client Services Coordinator
to support client engagement and caregiver coordination with excellence. You’ll be a key part of our care experience—ensuring families feel supported, caregivers are informed, and services run smoothly.
This is a high-impact role for someone who thrives in a fast-paced, mission-driven environment and is ready to contribute to client satisfaction and internal growth. Our ideal candidate will have a service mindset and a results-driven attitude.
Total Rewards and Comprehensive Benefits:
Competitive pay!
Growth potential and training available
Comprehensive Medical, Dental, Vision health insurance with a generous percentage paid by the company
Company paid Life Insurance, AD&D, and Short-Term Disability
Competitive group rates for Voluntary Long-Term Disability
401k with excellent matching of 4%
with immediate vesting
Paid vacation, personal days, and holidays. We also offer a paid day off for your birthday!
Senior Care & Gym Membership Reimbursement
Primary Responsibilities (including, but not limited to):
Build strong client relationships through regular check-ins, care plan updates, and in-person visits
Support client satisfaction by resolving concerns and coordinating with caregivers and schedulers
Assist with identifying opportunities for additional services and maintaining retention dashboards
Help organize client engagement initiatives such as newsletters, activities, and service inquiries
Collaborate with leadership to support revenue goals and improve service quality
Visit clients bi-monthly to assess service quality and satisfaction
Spend 2–3 days per week in the field visiting clients in homes, hospitals, rehabs, and facilities
Update and edit client care plans as needed
Coordinate client activities such as field trips and in-home events
Communicate with scheduling team regarding caregiver changes
Support internal growth efforts by identifying opportunities for added services
Assist with assessments and service inquiries when needed
Maintain client contact board and update retention dashboard weekly
Help manage the client newsletter and other communications
Follow up with leads and inquiries to support service expansion
Promote additional services such as gift certificates and special offerings
Perform other duties as assigned
Qualifications:
High School diploma, Associate's degree preferred and two years of related work experience in lieu of education
Has reliable transportation and ability to visit client homes in the assigned territory
Experience a plus, either formal or informal, in assisting a client or loved one with ADL's
Must be willing to be on-call one evening per week, one weekend per month, and at least 1 holiday
Proficiency in Microsoft Word, Excel, internet, and Outlook required
Ability to learn other software programs quickly
Ability to work independently and as part of a team
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.