Chenega MIOS SBU
Overview
VIP Help Desk Analyst
Washington, DC Chenega MIOS SBU Join our team to support senior executives and other high-priority users with technical IT services under a federal program. The VIP Help Desk Analyst delivers high-touch, white-glove support to ensure timely, reliable, and secure IT assistance, maintaining mission readiness and operational continuity in line with federal IT service standards and security requirements. Responsibilities Provide direct, priority IT support to executives and designated VIP personnel, ensuring rapid response to service requests and incidents. Diagnose, troubleshoot, and resolve issues related to hardware, software, networking, mobile devices, and video conferencing systems. Escalate complex technical problems to Tier II/III teams and track resolution to ensure timely service completion. Document incidents, service requests, and resolutions in the IT Service Management (ITSM) system in accordance with federal standards. Monitor the health and performance of VIP systems; proactively identify and address issues before they impact operations. Conduct regular maintenance and updates of VIP devices, including patching, upgrades, and system optimization. Ensure VIP accounts and equipment comply with applicable cybersecurity policies and procedures. Configure and deploy workstations, laptops, mobile devices, and peripheral equipment for VIP personnel, ensuring secure and efficient operation. Support remote access and mobility solutions, including VPN, secure wireless, and mobile device management (MDM) platforms. Assist with setup and operation of audiovisual and conferencing systems for high-level meetings and events. Serve as a trusted technical advisor to VIPs, providing clear, courteous, and professional communication at all times. Deliver one-on-one technology briefings and just-in-time training to help VIP users maximize IT resources. Anticipate VIP needs and provide proactive support to minimize disruptions. Ensure all work complies with federal IT security policies, procedures, and system accreditation requirements. Protect sensitive information in accordance with agency security standards and confidentiality guidelines. Maintain strict adherence to data handling, identity verification, and account management requirements. Provide rapid response support to VIPs during critical operations, travel, and after-hours requirements. Participate in on-call rotation or surge support assignments to maintain continuous availability of IT services for priority users. Support continuity of operations (COOP) planning and execution as it relates to VIP systems and services. Other duties as assigned.
Qualifications
Bachelors degree in information technology, Computer Science, or related discipline; or equivalent work experience. 5+ years of IT support experience, with at least years supporting executive-level or VIP users. Public Trust required.
Knowledge, Skills, And Abilities
ITIL ITSM experience preferred. Knowledge of ticket tracking systems such as Jira, Remedy, ServiceNow.
How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, theres always room to learn. We offer opportunities to sharpen skills through on-the-job experiences and formal development programs. Benefits
Chenega MIOS offers a broad range of benefits. We value our team members and support their well-being and professional growth. Learn more about working at Chenega MIOS. Chenega MIOSs culture
Our positive and supportive culture encourages team members to do their best work every day. We celebrate individuality and offer flexibility to help employees stay healthy and engaged. We provide well-being programs and continuously look for new ways to excel and lead healthy, happy lives. Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. We focus on education, giving, skill-based volunteerism, and leadership to drive positive social impact. Learn more about Chenegas impact on the world. Estimated Salary/Wage: USD $85,400.00/Yr. Up to USD $105,000.00/Yr. #J-18808-Ljbffr
VIP Help Desk Analyst
Washington, DC Chenega MIOS SBU Join our team to support senior executives and other high-priority users with technical IT services under a federal program. The VIP Help Desk Analyst delivers high-touch, white-glove support to ensure timely, reliable, and secure IT assistance, maintaining mission readiness and operational continuity in line with federal IT service standards and security requirements. Responsibilities Provide direct, priority IT support to executives and designated VIP personnel, ensuring rapid response to service requests and incidents. Diagnose, troubleshoot, and resolve issues related to hardware, software, networking, mobile devices, and video conferencing systems. Escalate complex technical problems to Tier II/III teams and track resolution to ensure timely service completion. Document incidents, service requests, and resolutions in the IT Service Management (ITSM) system in accordance with federal standards. Monitor the health and performance of VIP systems; proactively identify and address issues before they impact operations. Conduct regular maintenance and updates of VIP devices, including patching, upgrades, and system optimization. Ensure VIP accounts and equipment comply with applicable cybersecurity policies and procedures. Configure and deploy workstations, laptops, mobile devices, and peripheral equipment for VIP personnel, ensuring secure and efficient operation. Support remote access and mobility solutions, including VPN, secure wireless, and mobile device management (MDM) platforms. Assist with setup and operation of audiovisual and conferencing systems for high-level meetings and events. Serve as a trusted technical advisor to VIPs, providing clear, courteous, and professional communication at all times. Deliver one-on-one technology briefings and just-in-time training to help VIP users maximize IT resources. Anticipate VIP needs and provide proactive support to minimize disruptions. Ensure all work complies with federal IT security policies, procedures, and system accreditation requirements. Protect sensitive information in accordance with agency security standards and confidentiality guidelines. Maintain strict adherence to data handling, identity verification, and account management requirements. Provide rapid response support to VIPs during critical operations, travel, and after-hours requirements. Participate in on-call rotation or surge support assignments to maintain continuous availability of IT services for priority users. Support continuity of operations (COOP) planning and execution as it relates to VIP systems and services. Other duties as assigned.
Qualifications
Bachelors degree in information technology, Computer Science, or related discipline; or equivalent work experience. 5+ years of IT support experience, with at least years supporting executive-level or VIP users. Public Trust required.
Knowledge, Skills, And Abilities
ITIL ITSM experience preferred. Knowledge of ticket tracking systems such as Jira, Remedy, ServiceNow.
How youll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, theres always room to learn. We offer opportunities to sharpen skills through on-the-job experiences and formal development programs. Benefits
Chenega MIOS offers a broad range of benefits. We value our team members and support their well-being and professional growth. Learn more about working at Chenega MIOS. Chenega MIOSs culture
Our positive and supportive culture encourages team members to do their best work every day. We celebrate individuality and offer flexibility to help employees stay healthy and engaged. We provide well-being programs and continuously look for new ways to excel and lead healthy, happy lives. Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. We focus on education, giving, skill-based volunteerism, and leadership to drive positive social impact. Learn more about Chenegas impact on the world. Estimated Salary/Wage: USD $85,400.00/Yr. Up to USD $105,000.00/Yr. #J-18808-Ljbffr